Sales Support Analyst

The Sales Operations Analyst is responsible for leading strategic, data-driven decision-making. This involves applying data manipulation and reporting techniques to conduct lead management and lead analysis on sales performance. The role requires collaboration with other functions supporting sales, supporting the launch and maintenance of lead management sales processes, and utilizing tools like SQL, MS Excel, G Sheets, and Salesforce. Additionally, the analyst will generate insights through monitoring and analyzing sales data. This role requires managing operational tasks to deadlines, and developing process to handled lead management. The Sales Operations Analyst at Mailchimp leads strategic, data-driven processes by applying data manipulation and reporting techniques to inform lead management. This role involves collaborating with sales support functions, maintaining lead management sales processes, and utilizing tools like SQL, MS Excel, G Sheets, and Salesforce. The analyst generates insights from sales data, manages operational tasks, and develops processes for lead management. Responsible for: • Collaborates regularly with other functions supporting sales • Support the launch and maintenance of sales processes which drive efficiency and effectiveness • Using a combination of SQL, MS Excel, G Sheets, and/or Salesforce to develop, maintain, and automate insights on: lead management and sales activities • Monitor, investigate, and analyze multiple kinds of sales data sets to provide a complete picture of sales productivity, sales revenue, sales campaigns, and/or sales activities. • Packages up requests from the sales organization and follows internal processes to deliver them • Manage multiple sales operational tasks to deadlines; communicate progress at regular intervals • Develop narratives and recommendations from analyses, build presentations, and present findings to business stakeholders • 3-5+ years’ experience in operations role (sales operations, revenue operations, sales support) • 2 + years’ experience as Salesforce “power user” to build reports and dashboard • Experience with data management and data delivery, • Experience with business intelligence, and visualization tools e.g. SQL, Salesforce, Excel/Sheets, Looker, Power Bi, or Tableau • Can pull sales insights from complex data sets, communicating results with clarity and provide recommendations to the business • Ability to quickly learn new technology • Problem solver by nature and can identify improvement opportunities • You have strong communication, collaboration, and problem-solving abilities • You have a Bachelor’s or Graduate degree (business, analytics) or equivalent work experience Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.