Salesforce Admin (Day Rate Contractor)

Job Introduction Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank’s decentralised way of working, delivering systems built for stability, trust, and long-term value. We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity. Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk. We offer technologists the opportunity to build lasting careers, deepen their expertise, and contribute to meaningful change. We look for people who care about quality, security, long-term impact, and who want to shape the future of a relationship-led bank. Check our Handelsbanken website for further information The opportunity As the Salesforce Admin you will work closely with the Salesforce Technical Lead and Lead Architect to help with the development and configuration of Salesforce platform and performing the day-to-day operations to maintain the platform by partnering with people across the business and broader IT team to deliver customer value through the extension of CRM services. Key responsibilities • Integral part of the Run/Ops team of Salesforce to help with BAU requests and maintain the Salesforce Platform • Own the Salesforce tickets/incidents raised by the end customers and help with the build/resolution • Work closely with the technical lead and architect to build enhancements on the existing Salesforce platform • Ability to own responsibility for end-to-end delivery of work and work with other/external teams wherever required • Completion of necessary technical/solution documents and artefacts in line with organisation standards • Adhere to best practices, quality management framework and ensure quality delivery of enterprise solutions • Leverage the existing DevOps tools and methodologies (Azure DevOps) for deployments of user stories/tickets/bugs • Ability to work in Agile Methodology and agile tools like JIRA/Confluence etc. • Hands-on Salesforce solution development with proven knowledge and experience across both declarative configuration and programmatic development • Help with building Integrations between Salesforce and other legacy systems using different integration patterns • Perform peer reviews and sign-off technical solution • Ability to contribute to enhancing System Documentation & Processes • Operates in line with the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager What we’re looking for Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying… • Experience in Financial Services Cloud and Vlocity (Salesforce Industries) • Experience as a Salesforce Developer/Administrator • Expert in Salesforce Lightning, flows, Salesforce security model and other configuration tools in Salesforce • Experience in customisation leveraging LWC and Apex (triggers, batch classes) • Good experience in Omnistudio – Omniscripts, Flex Cards, Data Raptors, and Integration Procedures • Experience in implementing eID&V solutions like Onfido, Experian • Experience in working for a bank or a financial service institution is a plus • Salesforce system admin, developer, app builder and Omnistudio developer certification is a plus Why join Handelsbanken We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That’s why, alongside brilliant colleagues, meaningful work and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind. In addition, there is a flexible benefits package with the key highlights detailed below. Application next steps Your journey with us begins once you have submitted your application. One of our Handelsbanken Talent Acquisition Partners will be reviewing your details and will later organise a phone conversation if your experience aligns with our requirements, we will extend an invitation for you to participate in an interview. This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received. The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.