Salesforce Administrator

Remote: Salesforce Administrator\_ Harrisburg, PA. Job ID: DEP - TAS1 (804859) Remote: Harrisburg, PA Customer: State of PA (Commonwealth of PA 2) Contract: 12+ Months On-Site Interview: Remote position - Candidate must reside within 2-hour radius of Harrisburg region. BRIEF DESCRIPTIO N:Serves as the agency's senior Salesforce Platform Administrator responsible for the administration, configuration, support, and continuous improvement of the Salesforce platform. Acts as the primary liaison between business stakeholders and technical teams to translate business requirements into scalable Salesforce solutions using declarative platform capabilities and industry best practices. Provides user support, training, mentoring, and governance leadership while helping establish internal Salesforce expertise and reducing reliance on external vendors. Ensures the Salesforce environment remains secure, compliant, maintainable, and aligned with agency business objectiv es KEY RESPONSIBILITI • ES:Administer and maintain the Salesforce platform, including user accounts, profiles, permission sets, role hierarchies, sharing rules, and security contro • ls.Design, configure, and support Salesforce solutions using declarative tools such as Flows, validation rules, approval processes, record types, page layouts, and custom objec • ts.Partner with business stakeholders to gather requirements, analyze business processes, and develop effective Salesforce solutio • ns.Serve as a trusted advisor to program areas by identifying opportunities to improve business processes and increase platform adopti • on.Develop and maintain reports, dashboards, and analytics to support operational and executive decision-maki • ng.Manage data quality initiatives including data imports, exports, cleansing, deduplication, and migration activiti • es.Coordinate and support Salesforce releases, testing activities, and deployment processes across development, testing, and production environmen • ts.Troubleshoot complex platform, configuration, security, and integration issues and coordinate resolution activiti • es.Support integrations between Salesforce and internal or external systems using APIs and approved integration too • ls.Develop and maintain system documentation, configuration standards, operating procedures, and knowledge base materia • ls.Deliver end-user training and provide ongoing support to business and technical sta • ff.Mentor junior administrators and agency staff to build internal Salesforce administration and support capabiliti • es.Assist in establishing Salesforce governance, security, change management, and platform support process • es.Ensure compliance with Commonwealth security, accessibility, records management, and data governance requireme nts REQUIRED EXPERI • ENCE:Five (5) years of professional experience administering, configuring, supporting, or developing enterprise applicat • ions.Three (3) years of hands-on Salesforce administration experience in a complex enterprise environ • ment.Experience configuring Salesforce using declarative platform capabilities, including Flows, security models, reports, dashboards, validation rules, approval processes, and custom obj • ects.Experience gathering business requirements and translating them into technical solut • ions.Experience working directly with business stakeholders, conducting requirements sessions, and providing customer-facing sup • port.Experience managing Salesforce security, user provisioning, permission sets, profiles, and role hierarc • hies.Experience supporting data migration, data quality, and system integration activi • ties.Experience participating in software testing, release management, and deployment proce • sses.Experience developing end-user training materials and providing user sup • port.Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audie nces. PREFERRED QUALIFIC • ATIONS:Salesforce Certified Adminis • trator.Salesforce Advanced Administrator Certifi • cation.Salesforce Platform App Builder Certifi • cation.Salesforce Business Analyst Certifi • cation.Salesforce Platform Developer I Certifi • cation.Experience with Salesforce Industries (Vlocity), OmniStudio, DataRaptors, Integration Procedures, and Fle • xCards.Experience supporting Salesforce implementations, migrations, or large-scale platform modernization e • fforts.Experience with Experience Cloud, Service Cloud, Public Sector Solutions, or Government Cloud implement • ations.Experience with Copado, Git, DevOps, CI/CD, and source control pra • ctices.Experience developing Salesforce Flows and low-code automation sol • utions.Working knowledge of Apex, Lightning Web Components (LWC), APIs, and integration pa • tterns.Experience establishing governance frameworks, support models, and administrative standards for Salesforce enviro • nments.Experience training, mentoring, or leading other Salesforce administrators and support • staff.Experience supporting enterprise systems within government, public sector, healthcare, or other highly regulated enviro nments. Skill R • equired:Professional experience administering, configuring, supporting, or developing enterprise appl • icationsHands-on Salesforce admin experience in a complex enterprise env • ironmentExperience configuring Salesforce using declarative platform capa • bilitiesExperience gathering business requirements and translating them into technical s • olutionsExperience working directly with business stakeholders, conducting requirements sessions, and providing customer-facing • supportExperience supporting data migration, data quality, and system integration ac • tivitiesExperience participating in software testing, release management, and deployment p • rocessesExperience developing end-user training materials and providing user • supportRelevant Salesforce Certification (Certified Admin, Advanced Admin, Platform App Builder, BA, Platform Developer I, etc.)