Salesforce Analyst and Administrator

Prestigious retail and homeware supplier are seeking a proactive Sales & Customer Service Business Analyst for maternity cover during a period of technology investment and improvement. You will analyse how commercial teams operate, identify process enhancements, and ensure Salesforce enables efficient, scalable, customer-focused workflows. Key Responsibilities • Analyse processes across Sales, Customer Service, Marketing, and Operations to identify challenges and improvement opportunities. • Run workshops to gather requirements and document them through process maps, user stories, acceptance criteria, and functional specs. • Assess inefficiencies and data issues, recommending practical, evidence-based solutions. • Ensure Salesforce aligns with business workflows and supports ongoing optimisation. • Turn business requirements into system specifications, highlighting opportunities for automation and smarter configuration. • Support user adoption through clear communication and informal training. • Carry out Salesforce admin tasks: user setup, permissions, configuration updates, data management, and report/dashboard creation. • Provide first-line Salesforce support and assist testing with internal and external partners (via Azure DevOps). • Maintain user guides, process flows, training materials, and system documentation throughout the FTC period. Skills & Qualifications • 3+ years’ Salesforce experience (Sales Cloud & Service Cloud) • Strong understanding of B2B sales and customer service processes • Proven business analysis skills: requirements gathering, process mapping, documentation, delivery • Ability to translate business needs into actionable system changes • Confident communicator who can challenge and clarify requirements • Hands-on Salesforce admin experience (config, data, troubleshooting) • Strong analytical skills and attention to detail • Experience using CRM Analytics to build Salesforce reports/dashboards