Salesforce Financial Services Cloud - Business Analyst

Salesforce Financial Services Cloud - Business Analyst As the Salesforce Financial Services Cloud Business Analyst this role will work closely with the Salesforce tech and product team to elicit requirements/user stories and to recommend solutions that will help deliver system enhancements and improved business performance, whilst ensuring regulatory compliance • Work on Salesforce FSC projects as a functional expert in the areas like customer onboarding, customer 360 and case management. • Work with key stakeholders to ensure that 'To Be' end user processes are appropriate, documented and understood by end users and handed over to the tech team. • Ensure a good understanding of all aspects of CRM project, both technical and non-technical. • Requirements engineering: elicit, analyse and validate stakeholder requirements, business requirements and solution requirements (functional and non-functional). To document the requirements in the form of user stories supported with acceptance criteria and to have the ability to elicit requirements ensuring both vertical and horizontal traceability. • Business readiness - Planning and co-ordinating communications and training to support the Project implementation. • Manage testing and end user training, ensuring training materials are developed and shared. • Own the Salesforce tickets/incidents raised by the end customers and work with the tech support team with the build/resolution • Operates in line with the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager. Relevant Experience • Experience as a Salesforce Financial services cloud Consultant/Business analyst. • Experience in implementing eID&V solutions. • Experience in Financial Services Cloud and Vlocity (Salesforce Industries). • Experience in using tools like Jira and ADO • Experience in Salesforce Lightning, flows, Salesforce security model and other configuration tools in Salesforce. • Experience in working for a bank or a financial service institution. • Salesforce system admin, BA, developer, app builder or omni studio developer certification is a plus.