NInfo Systems, Inc.
Salesforce Service Cloud Developer
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Salesforce Service Cloud Developer, remote, with a contract length of unspecified duration. Pay rate is competitive. Requires 14+ years of Salesforce development experience, Service Cloud expertise, and certifications in Platform Developer 1/2 and Service Cloud Consultant.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
Unknown
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🗓️ - Date
October 23, 2025
🕒 - Duration
Unknown
-
🏝️ - Location
Remote
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📄 - Contract
Unknown
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🔒 - Security
Unknown
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📍 - Location detailed
United States
-
🧠 - Skills detailed
#Consulting #Alation #Cloud #REST (Representational State Transfer) #CRM (Customer Relationship Management) #API (Application Programming Interface) #Scala
Role description
Title - Salesforce Service Cloud Developer
Work - Remote
Company Description-
NInfo Systems Inc. is a Certified minority-owned national IT Recruiting and Solutions provider with two decades of experience. It works with Fortune 500 corporations, mid-sized companies, Boutique Consulting companies, startups, SME-level organizations, Federal/ State agencies, and tier-one vendors.
We are seeking a skilled Salesforce Service Cloud Developer to join our team and lead the design, development, and implementation of solutions on the Salesforce Service Cloud platform. You will collaborate closely with business stakeholders, architects, and other developers to deliver scalable and efficient CRM solutions that enhance customer service experiences.
Skill and Experience Requirements:
• 14+ Years’ experience in Salesforce development with a strong focus on Service Cloud.
• Salesforce Certification - Platform developer 1/ 2
• Salesforce certification - Salesforce Service Cloud Consultant
Service Cloud Knowledge (must have)
1. Case Management (Email to Case, Web to Case, Assignment Rules, Escalation Rules, Case , Support Process, Support Settings)
1. Omni-Channel (Queue and Skills based)
1. Omni-Channel for Supervisor
1. Open CTI implementation (Jabber, Cisco, etc.)
1. Knowledge Articles (Creating, Approving, Publishing, Case
1. Agentforce, Prompt Builder - how can it be leveraged for Support Services, Case replies etc by the support team.
Technical Skills:
1. LWC
1. Apex
1. Integration (REST)
1. Streaming API (Platform Events)
Good to Know
1. Data Cloud. Especially how it can be leveraged when we have knowledge articles maintained outside of salesforce or want to maintain outside of salesforce
Additional Information:
Join a diverse team at NInfo Systems, where innovation meets expertise in IT solutions. Empower your career with diverse projects with your talent in a dynamic, growth-oriented environment. Thrive in our inclusive culture that values innovation and two decades of industry expertise. Let's innovate together.
Title - Salesforce Service Cloud Developer
Work - Remote
Company Description-
NInfo Systems Inc. is a Certified minority-owned national IT Recruiting and Solutions provider with two decades of experience. It works with Fortune 500 corporations, mid-sized companies, Boutique Consulting companies, startups, SME-level organizations, Federal/ State agencies, and tier-one vendors.
We are seeking a skilled Salesforce Service Cloud Developer to join our team and lead the design, development, and implementation of solutions on the Salesforce Service Cloud platform. You will collaborate closely with business stakeholders, architects, and other developers to deliver scalable and efficient CRM solutions that enhance customer service experiences.
Skill and Experience Requirements:
• 14+ Years’ experience in Salesforce development with a strong focus on Service Cloud.
• Salesforce Certification - Platform developer 1/ 2
• Salesforce certification - Salesforce Service Cloud Consultant
Service Cloud Knowledge (must have)
1. Case Management (Email to Case, Web to Case, Assignment Rules, Escalation Rules, Case , Support Process, Support Settings)
1. Omni-Channel (Queue and Skills based)
1. Omni-Channel for Supervisor
1. Open CTI implementation (Jabber, Cisco, etc.)
1. Knowledge Articles (Creating, Approving, Publishing, Case
1. Agentforce, Prompt Builder - how can it be leveraged for Support Services, Case replies etc by the support team.
Technical Skills:
1. LWC
1. Apex
1. Integration (REST)
1. Streaming API (Platform Events)
Good to Know
1. Data Cloud. Especially how it can be leveraged when we have knowledge articles maintained outside of salesforce or want to maintain outside of salesforce
Additional Information:
Join a diverse team at NInfo Systems, where innovation meets expertise in IT solutions. Empower your career with diverse projects with your talent in a dynamic, growth-oriented environment. Thrive in our inclusive culture that values innovation and two decades of industry expertise. Let's innovate together.
