Scheduler - Support Analyst

Position-Support Analyst Location-Allentown, PA or Houston, TX Job Description Position Summary • The Support Analyst will be responsible for providing technical and functional support for the Pipeline Scheduler application used in midstream oil and gas operations. • This role ensures the smooth operation of scheduling systems, resolves user issues, and supports enhancements and maintenance activities across development and production environments. Key Responsibilities • Provide Level 1 and Level 2 support for the Pipeline Scheduler application, including incident resolution, user access management, and system monitoring. • Troubleshoot and resolve application issues related to batch jobs, data flow, and integration with systems like T4 and Nest databases. • Maintain and update Excel VBA-based scheduling tools, ensuring configuration integrity and macro functionality. • Collaborate with schedulers to support daily operations such as exporting, editing, and publishing pipeline schedules. • Participate in patching activities, nightly audits, and compliance checks within the AVD environment. • Document support procedures, architecture diagrams, and user guides. • Coordinate with development teams for issue escalation and resolution. • Monitor ticket queues and ensure timely resolution or escalation of issues. • Participate in on-call rotations and support activities outside regular business hours as needed. Required Skills and Experience • 6–8 years of experience in application support, preferably in the energy or midstream sector. • Proficiency in SQL (Level 3) and Visual Basic (Level 2) for data handling and script maintenance. • Experience with pipeline scheduling tools (e.g., Scheduling App, PLS) and understanding of terminal operations. • Familiarity with AVD environments, Active Directory group management, and Excel-based automation. • Strong analytical and problem-solving skills with the ability to reverse-engineer complex code. • Excellent communication and documentation skills. Preferred Qualifications • Experience with Transport 4, Nest, and T4 systems. • Knowledge of midstream energy operations and pipeline logistics. • Exposure to RPA, integration workflows, and data quality management.