Senior Data Analyst - Future Opportunities

Job Description Contract: Full time, fixed term contract (12 months) Team: Business Planning Group Office Location: 7th Floor, Saville House, 74-90 Savile Street, Sheffield S4 7UD, United Kingdom Register your interest today and, if your skillset meets the criteria set out below, we will be in touch when we are next actively recruiting. The Role The Senior Data Analyst position supports the delivery of standardised reporting, system administration, and operational planning capabilities across Shared Services. Working in collaboration with the Business Planning Group (BPG), this role helps implement consistent MI reporting, support system administration, and contribute to scalable capacity planning models. The position will also support the broader vision of operational standardisation and global alignment, enabling a future service model. What Your Day Will Look Like • Support the design and delivery of standardised MI reporting solutions for Shared Services teams • Leverage BPG tools, experience, and established methodologies to guide development and rollout • Build dashboards and analytical tools to enhance operational visibility and provide actionable insights • Collaborate with stakeholders to define reporting requirements, KPIs, and data quality standards and liaise between teams to ensure knowledge transfer, alignment, and consistency of approach • Assist in task and system administration processes to support operations, ensuring efficiency and scalability • Support ServiceNow configuration, maintenance, and optimisation in line with evolving business requirements • Contribute to capacity planning models that enable data-driven workforce and resource decisions • Identify opportunities for automation and continuous improvement within reporting and operational processes • Promote strong data governance and process standardisation across operations • Support the long-term roadmap toward an operational model that enables seamless, round-the-clock support through unified systems and practices The Team The Business Planning Group currently consists of four team members supporting the Sheffield Shared Service Centre, with scope expanding to include the US Shared Service Centre. The team’s core responsibilities include performance reporting, administration of shared service systems, and workforce planning. On a day-to-day basis, the team works closely with operational leadership to deliver actionable performance insights, using data to improve efficiency, productivity, and quality, and to enable informed, data-driven conversations across the organisation in the UK and globally. Essential Criteria What we are looking for: • Knowledge of reporting and visualisation tools (e.g., Power BI, Excel) • An understanding of task management, capacity planning tools, and/or ServiceNow (or similar platforms) • Strong analytical mindset with a focus on data accuracy and continuous process improvement • Excellent communication skills and the ability to collaborate effectively across geographies and functions Preferred Skills • Experience of using Power BI and Excel: This can be taken from time spent in an operational role or educational background such as data or IT related courses • Understanding of data models or databases, demonstrated either as background in data related roles or understanding through education • Great collaboration and stakeholder management skills What We Offer A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities. Benefits At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include: • Competitive Salary: We offer salaries that reflect your skills and experience • Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms • Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources • Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution • Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave • Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable) • Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need What To Expect • Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call. • If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment. • After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided. • At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs Who We Are At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities. We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html. Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.