Senior Data Analyst

Job Title: Senior Data Analyst (12-Month Rolling Contract) Location: Whitley, UK (Hybrid: Generally 3 days on-site) Employment Type: 12-Month Contract (Inside IR35 / Rolling) Contract Type: Hybrid (3 Days onsite/ 2 days Onsite) Sponsorship: No Sponsorship Provided (Must have full right to work in the UK) The Opportunity: The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data capability model across the organization to leverage data-driven decision-making across all aspects of Parts and Accessories (P&A) Revenue performance and Customer Satisfaction. This role is part of the Retail Performance Intelligence (RPI) team, where our aim is to integrate data-driven insight into operations to drive highly bespoke and predictive customer service. Key Accountabilities & Responsibilities • Combine data from multiple sources to generate new insights, identifying correlations of events and activities to inform future action plans at retailer and market levels. • Access a pool of information based on the outputs of 1,700 retailers worldwide to set the standard for insight generation. • Own the calculation of the retention metric and lead the objective toward an increasingly insightful way we measure how well we retain customers using transactional data. • As the RPI Intelligence lead, you will have full ownership of the “Ideas Hopper” generated through feedback from global regions and markets. • Work in close collaboration with TCS and the Systems and Data teams to ensure on-time delivery of agreed hopper items. • Apply a methodical approach to ensure on-time delivery of stakeholder requirements and the advancement of data capabilities with retail transactional data. • Monitor and report on trends, achievements, and intelligence best practices at the market level. Knowledge, Skills, and Experience Essential: • Advanced knowledge of technologies, techniques, and practices to manage complex datasets and summarize key messages and recommendations. • High proficiency in Tableau is mandatory, including an eye for "Tableau artistry" (use of color, contrast, layout, and interactivity). • Previous experience and knowledge of various data management tools, specifically Google BigQuery or Enterprise Data Warehouses (EDW). • Skilled communicator with the ability to bridge the gap between technical and business communities to ensure a common understanding. • Experience working with customers to understand problem statements and translating them into clear requirements for delivery teams. • Proven experience in managing project delivery against strict deadlines. Desirable: • Working understanding of SQL, Anaplan, and JIRA. • Background in Agile delivery with the ability to develop customer-centric user stories aligned to product features. • Sound understanding of retailer processes acquired through Automotive or Luxury retail experience. • Understanding of predictive profiling. Key Performance Indicators (KPIs) • Identification of data-driven insights to drive Revenue and Customer Satisfaction. • Quarterly development of opportunities via the Intelligence tools/funnel. • Development of a roadmap to achieve insight generation based on transactional data. • P&A revenue and customer satisfaction improvement for identified underperforming retailers.