Senior Information Technology Business Analyst

🧰 Job Title: IT Business Analyst 📌 Location: NYC (Onsite) (Need Locals to NYC/NJ) (Mandatory in office 3 days a week) 🏷️ Pay Rate: Open ✔️ Experience: 12 - 15 years Job Description:- Essential duties and responsabilities Ensure Operational Excellence: Address user support requests and manage incidents with efficiency and effectiveness, ensuring timely resolutions. Become a Trusted Partner: Forge strong relationships with traders by working directly with their desks to support applications they use on their day to day Champion Quality: Conduct thorough testing of new features, bug $xes, and system updates to guarantee they meet business objectives and perform %awlessly. Empower Users: Provide comprehensive training and create clear, concise user guides to enhance application adoption and profficiency. Bridge Development and Business: Act as a liaison between user needs and IT Development teams, facilitating clear communication and e#ective prioritization for feature implementation. Proactive Monitoring: Monitor application performance to identify and proactively resolve issues, ensuring a seamless user experience and optimal operational efficiency. Communicate Effectively: Provide regular, clear updates on support activities, requests, and project statusesto stakeholders and management. Understand the Business: Deeply engage with Front Office teams to understand their workflows, solicit feedback, and identify key areas for enhancement. Uphold Standards: Ensure all support activities align with internal policies and industry best practices. Skills:- Experience in IT Support Business Analyst functions for Front O"ce in the Finance industry Knowledge of $nancial Products (Equities, Equity Structured Products, Equity Listed Options, Securities Lending) and their trade workflows. Knowledge and experience in: - Equity and Option trade execution (Fidessa, Dash, EMSX or similar like Flextrade…) and booking (Loanet, Sophis or similar like Calypso..) - Structured products trades and workflows. Strong customer service focus Knowledge of SQL and FIX is mandatory Strong communication skills.to e#ectively support the needs of the Front O"ce teams Ability to quickly prioritize and multi-task in a fast-paced environment on multiple applications Strong analytical and problem-solving skills Detail oriented with the ability to multi-task Strong interpersonal and organizational skills Education:- Bachelor Degree in Computer Science / Finance Please reach me Email: joel@tekiqllc.com • Thank you…!