Senior Insight Analyst - Operations Analytics (12 Months FTC)

Overview Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And we’ve crafted a workplace that feels just as welcoming – where you can bring your ideas, be yourself, and feel right at home. Are you looking to play a role in the Data & Insight transformation journey of a successful and fast-growing omnichannel retailer? It is an exciting time at Dunelm, the UK’s biggest homewares brand, as we look to expand our talented Analytics and Data Science team to achieve our mission to put data and insight at the heart of decision making across the business. With over 200 stores across the UK and Ireland, home delivery through our website, and a click & collect experience, it is vital that we understand how customers are shopping with us and optimise our estate, logistics, the in-store space, and the range within it to drive value across all platforms. This role will play a key part in this, partnering with the business team to optimise our supply chain and stores to provide a superior customer experience and maximise business value. What you'll be doing Support analysis to inform decisions on space, customer experience, store format, channels and logistics efficiencies Drive data driven decision making on potential new store formats, supply chain solutions, and customer propositions Explore the link between in-store and online, understanding customer behaviour and helping to optimise the cross-channel experience Develop an understanding of the competitor landscape and its impact on our sales and performance Partner with the Lead Analyst of Operations Analytics and business teams to ensure analysis work is well understood and used to drive value within the business What we'll look for in you Key Responsibilities: Strong commercial instinct and business acumen; able to make tangible recommendations. Creative and curious, with the ability to interrogate data to deeply understand drivers of trends. You are adaptable and proactive and thrive on working in a fast-paced environment. A willingness to stay close to reality, visiting Stores & DCs to deeply understand how insight translates into action. Essential Skills Collaborative, with excellent communication skills and an ability to tell stories through data. Proficient in Excel or similar data exploration tools Desirable Skills Knowledge of SQL is a plus Knowledge of Python, R or another major programming language is a plus Behaviours we look for: Connecting Developing relationships that help built mutual success Team Working Offering support to others, asking for help when needed Communicating Sharing information and insight that helps others do their jobs Being Curious Always seeking to discover something new Asking why and seeking to understand to improve knowledge Adapting Trying new ways of doing things, seeing mistakes as opportunities to learn Being versatile and taking on a range of different tasks and responsibilities Growth Mindset Enjoying the opportunity to learn new things, self-improve and extend your contribution Innovating Coming up with ideas or improvements to change the business Taking Responsibility Enjoying the opportunity to take ownership and do the right thing Seeing tasks through to completion and delivering on promises, asking for support as you need it Being Resourceful Pulling together who or what you need to get things done Being inventive, making full use of what’s available and reducing cost • Working independently as required and using own initiative