Senior Knowledge Engineer

Job#: 3039663 Job Description: Senior Knowledge Engineer (contract) REMOTE Pay Range: $61-$67/ hr (DoE) Job Description: We're looking for a Senior Knowledge Engineer who sits at the intersection of technical content development and modern software engineering. This role is ideal for someone who has deep roots in content development—writing, publishing, and maintaining developer documentation—and who also brings hands-on software engineering experience, particularly with the emerging class of agentic AI coding tools. The ideal candidate will help our team plan and execute content programs that help the MSec Docs team and our partners learn, adopt, and succeed with our agent skills, automation, and other AI-enabled solutions. You'll work closely with Transformation Team members while leveraging AI-assisted and agentic coding workflows to accelerate content delivery and innovation. Someone with hands-on experience in Python, JavaScript/TypeScript, GitHub Copilot, Azure, and Azure AI Foundry would be especially well-suited for this role, as these technologies are central to the automation, tooling, and AI-driven content workflows the team is building. Responsibilities Content Strategy & Program Management • Work with Transformation Team members to plan, scope, and manage content programs end-to-end—from ideation and authoring through review, user acceptance testing, publication, and ongoing maintenance. • Help facilitate UATs, track feedback from participants, and draft findings to inform the team's next steps. • Help monitor agent skills adoption and usage, and present the data to the team to inform improvements or prioritize investments. • Help track user feedback and success metrics for documentation (engagement, satisfaction, time-to-resolution, content freshness) and present findings to identify opportunities for improvement. • Help coordinate cross-functional workstreams across content development, engineering, product management, and design. Content Development & Publishing • Author, edit, and review high-quality technical content including team wiki articles, UAT plans, and how-to guides. • Manage content in docs-as-code workflows: authoring in Markdown, collaborating via GitHub pull requests and issues, and publishing through CI/CD pipelines. • Maintain and improve existing documentation by monitoring user feedback, analytics, and issue backlogs; triage and resolve content bugs. • Uphold content quality standards including voice, tone, accessibility, and information architecture best practices. • Support and review MSec Docs contributions to the team wiki. Tooling, Automation & Agentic AI • Leverage tools such as Visual Studio Code, GitHub, Git, Markdown linters, and static-site publishing systems as part of the content creation workflow. • Apply software engineering practices—branching strategies, code review, CI/CD, automated testing/validation—to content development processes. • Use and help shape workflows involving agentic AI coding tools (e.g., GitHub Copilot CLI, OpenAI Codex CLI, or similar terminal-based coding harnesses) to accelerate content creation, automate repetitive tasks, and prototype tooling improvements. • Help identify opportunities to integrate AI-assisted authoring, content generation, and quality assurance into the content lifecycle—including solutions built on Azure and Azure AI Foundry. • Contribute to or build lightweight scripts, extensions, or automation (in Python, JavaScript/TypeScript, or similar languages) that improve team productivity. Collaboration • Partner with Transformation Team members to ensure agent skill and team wiki documentation is accurate and timely. • Support Transformation Team members with reviews, communication, and knowledge sharing. Required Qualifications • Bachelor's degree in Computer Science, Technical Communication, English, Information Science, or a related field—OR equivalent practical experience. • 4+ years of experience in technical content development, technical writing, or content program management for software or cloud products. • 2+ years of experience with docs-as-code tools and workflows: Markdown, Git/GitHub, pull request-based collaboration, and CI/CD publishing pipelines. • Demonstrated experience using Visual Studio Code (or comparable code editors) as a primary authoring environment. • Familiarity with Learn docs.microsoft.com, or similar large-scale documentation platforms. • Experience with content management at scale: information architecture, metadata/taxonomy, localization, and content reuse strategies. • Solid understanding of software development concepts (version control, APIs, SDKs, command-line tools, scripting). • Excellent written and verbal communication skills with the ability to distill complex technical topics for developer audiences. • Strong program/project management skills: ability to manage multiple workstreams, prioritize effectively, and deliver on schedule. Preferred Qualifications • Software engineering background: prior experience as a software developer, SDE, or in a role that involved writing production code (any language). • Hands-on experience with agentic AI coding tools such as: • GitHub Copilot / GitHub Copilot CLI / Copilot in the terminal and IDE • OpenAI Codex CLI • Other AI-assisted coding harnesses or AI pair-programming tools • Proficiency in Python, JavaScript, and/or TypeScript—used for building automation, content tooling, and integrating AI-driven workflows. • Experience with Azure cloud services, including deploying and managing solutions on the Azure platform. • Familiarity with Azure AI Foundry (or similar AI/ML platforms) for building, evaluating, and deploying AI models and agents that support content workflows. • Experience building or contributing to developer tools, CLI utilities, VS Code extensions, or content automation scripts. • Background in open-source community engagement: reviewing external pull requests, managing contributor guidelines, and fostering healthy contributor ecosystems. • Experience with analytics tools (Google Analytics, Kusto/KQL, Power BI) to measure content effectiveness. • Knowledge of accessibility standards (WCAG) and inclusive content design. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. © 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.