Senior Kofax TotalAgility Engineer

We are seeking a seasoned Senior Kofax TotalAgility Engineer to lead and operate an enterprise-scale Kofax platform supporting both production operations and ongoing platform migration. This is a hands-on technical leadership role, responsible for day-to-day support, maintenance, upgrades, incident response, and vendor coordination during a critical integration and migration initiative involving Capital One. The ideal candidate combines deep Kofax TotalAgility expertise with operational leadership, strong troubleshooting skills, and the ability to manage a small blended support + development team. What Success Looks Lik • eStable, reliable Kofax TotalAgility operations across production and non-productio • nSLA targets consistently met for incidents and service request • sSmooth progression from KTA 7.9 → 7.11 → 8. • xClear ownership of vendor coordination and transition • sWell-documented runbooks, SOPs, and operational metric • sConfident leadership presence in stakeholder discussion s Key Responsibiliti esPlatform Operations & Suppo • rtLead day-to-day support and maintenance of enterprise Kofax TotalAgility environmen • tsOwn incident response as part of an on-call rotati • onEnsure SLA compliance for incident acceptance, triage, resolution, and escalati • onPerform performance tuning, troubleshooting, bug fixes, patching, and upgrad esMigration & Upgrad • esParticipate in planning and execution of Kofax version upgrad • esLegacy: 7 • .9Current: 7. • 11Target: 8 • .xSupport migration activities, cutovers, and stabilization phas esLeadership & Coordinati • onProvide technical leadership and mentorship to support and development resourc • esManage coordination across multiple vendors and internal tea • msAct as the primary technical point of contact for platform operations and transitio nsIntegration & Engineering Collaborati • onCollaborate with backend/API teams (Java/Spring) when integration or automation work is requir • edSupport troubleshooting across application, integration, and infrastructure laye rsOperational Excellen • ceDevelop and maintain runbooks, SOPs, and configuration documentati • onSupport compliance, capacity planning, and operational metrics reporti • ngLead knowledge transfer and transition activiti es Required Skills & Experience (Must-Hav • es)8–10+ years of relevant experience with strong, hands-on Kofax TotalAgility expert • iseDemonstrated enterprise experience wi • th:KTA • 7.9KTA 7 • .11Practical exposure to Kofax 8.x (hands-on, planning, or migration experience strongly preferr • ed)Experience supporting large, multi-server Kofax environme • ntsStrong troubleshooting skills acro • ss:Applicat • ionIntegrat • ionInfrastruct • ureExperience with SLA-driven production support and on-call rotati • onsProven ability to manage vendor coordination and transiti • onsStrong communication skills; confident in interviews, demos, and stakeholder discussi • onsMust be US-based and available during US business ho urs Desired / Nice-to-Have Experi • enceKofax modules and tools related • to:Inges • tio • nOCRTrans • portIntegration patt • ernsFamiliarity w • ith: • APIs • JavaSpring frame • workCloud or hybrid deployment experi • enceCI/CD or automated deployment proce • ssesPrior experience supporting financial services or regulated environm • entsStrong background in writ • ing:Runb • ooks • SOPsSLA-oriented operational documenta tion