Senior Manager Analytics

Sr. Manager, CRM Analytics Contract (6 months) Los Angeles, CA (Hybrid, 3 days onsite) We are seeking a Sr. Manager of CRM Analytics to join a Fortune Broadcast Media & Entertainment organization within their Decision Sciences team. In this contract role, you will support CRM analytics across a portfolio of streaming and media brands, working hands-on with CRM, Growth Marketing, and Data Science partners. You will measure, analyze, and optimize customer engagement and retention initiatives at scale — turning complex data into clear, compelling insights that directly influence how millions of users experience some of the world's most recognized streaming and media platforms. Minimum Qualifications: • Bachelor’s or Master’s degree in Business Analytics, Marketing, Data Science, Computer Science, Statistics, Mathematics, Economics, or another relevant quantitative field. • 5+ years of analytical experience working with large data sets and analytical tools. • Deep understanding of advanced CRM marketing analytics for direct-to-consumer businesses; video streaming, eCommerce, or subscription experience is a plus. • Experience using statistical data analytics techniques to create customer segments, optimize targeting, and develop forecasts. • Fluency in SQL and proficiency in Excel; R or Python is a plus. • Adept knowledge of Tableau or equivalent data visualization tools. • Experience with Databricks/Snowflake technology stack or similar platforms. • Strong attention to detail, work ethic, intellectual curiosity, and accountability. • Excellent communication skills with the ability to present findings to diverse audiences and influence decisions across teams. • Ability to manage multiple analytical workstreams simultaneously and deliver on tight deadlines. • Self-driven, confident, resourceful, and resilient in a fast-paced environment. Responsibilities: • Partner with CRM, Growth Marketing, and Data Science teams to support analytics for engagement and retention initiatives across a portfolio of streaming and media brands. • Conceive and execute an analytics strategy for CRM performance measurement, insights, and optimization across Email, Push, and In-App messaging channels. • Lead analyses of testing efforts to surface insights that drive customer engagement and retention, including KPI deep dives, marketing efficiency analysis, A/B testing, behavioral clustering, demographic and psychographic analysis, audience affinity analysis, and customer journey analysis. • Translate analytical findings into clear, concise narratives for stakeholders, both visually and verbally. • Inform the design and development of self-serve dashboards to enable data democratization and an “Analytics as a Team Sport” approach. • Lead day-to-day collaboration with the Growth Marketing team to collect business requirements, develop analytics plans, surface insights, and contribute to data-informed strategies. • Manage multiple analytical workstreams simultaneously while delivering on time in a fast-paced, cross-functional environment. What’s in it for you? • High-visibility contract role embedded within a world-class Decision Sciences team at a Fortune Broadcast Media & Entertainment organization. • Direct impact on how millions of users engage with some of the most recognized streaming and media platforms in the industry. • Opportunity to work across a broad portfolio of brands, gaining exposure to large-scale CRM and growth marketing analytics. • Collaborative, fast-paced environment that values data-driven thinking and cross-functional partnership. EEO Statement: • Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.