Senior Operations Specialist

We are looking for a commercially minded high-impact Business Analyst to help drive the performance and efficiency of our ride-hailing marketplace. This role is ideal for someone who enjoys going deep into data to uncover problems and opportunities, while also stepping back to understand the broader commercial and operational context. Please note that this is a full-time, fixed-term contract for 12 months, with the possibility of extension subject to business needs. About Us With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability. Our ultimate goal is to make cities for people, not cars. And we need your help on this mission! About The Role In this role, you will lead high-stakes analytical projects across rider and driver value propositions, retention, and forecasting. You won't just report data; you will use structured problem-solving and compelling storytelling to challenge the status quo and influence executive decision-making. Main tasks and responsibilities: • Analyse marketplace data to identify operational issues and commercial opportunities across supply, demand, pricing, utilisation, and cost • Apply structured problem solving by clearly defining problems, forming hypotheses, assessing trade-offs, and constructively challenging assumptions using data • Conduct deep-dive analyses while maintaining a helicopter view of overall marketplace health and commercial objectives • Independently own analytical workstreams from problem definition through to recommendations, including pricing analysis and scenario modelling • Build, maintain, and improve performance tracking, dashboards, KPIs, and reporting to streamline processes and improve visibility across the marketplace • Translate complex analysis into clear data stories, collaborate with cross-functional stakeholders to drive action, and track the impact of changes on commercial and operational outcomes About you: • 4+ years of experience in a high-intensity analytical position with a track record of materially improving business outcomes • Advanced SQL skills and expert-level modelling in Excel/Google Sheets are essential • Experience using BI tools such as Looker, Power BI, or similar. • You excel at breaking down ambiguous problems and balancing granular detail with big-picture strategic thinking • Great communicator and holds strong stakeholder management skills • You are a "hustler" who thrives in fast-paced environments, remains undeterred by obstacles, and operates with minimal supervision. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Why you’ll love it here: Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks. • Some perks may differ depending on your location and role.