Senior Pensions Analyst

We are a specialist third-party pensions administrator. Founded in 2006, our mission is to set the highest standard of pensions administration by any recognised measure. We aim to achieve this through sustained investment in our people, processes and systems. We started life as an in-house administrator. Our foundations are in quality and member experience. Since our creation, we have grown as a third-party administrator. Adopting technology and innovation from across the market, we have emerged as a business of administration experts. With offices in London and Farnborough, we hold internationally recognised accreditations for quality, security, development, customer service and environmental protection. Position: Main purpose of the role The purpose of this role is to: ▪ Initiate and deliver client projects and internal business change projects to time, cost and scope for all stakeholders. ▪ Work closely with the Client Projects Delivery Manager on a day-to-day basis to manage and allocate project work in the team. ▪ Train, support and supervise staff to provide effective delivery of a timely, reliable, accurate and consistent day to day service to internal and external stakeholders. ▪ Continually review and improve processes to deliver better results for revenue requirements and internal and external stakeholders Key Responsibilities Data ▪ Managing the analysis of data and data reporting tools to a high standard across various areas of the business to ensure integrity of data and that process and data standards are adhered to. ▪ Collecting, understanding, and documenting the business processes for data and calculation processes (including data quality reporting). Documenting data analysis and specifications to a high standard and in line with business document standards. ▪ Providing expertise on the processes and systems around data, particularly in relation to pension administration and legislative requirements. ▪ Where new or changes to existing processes are required, developing specifications and assisting developers to translate these into functional specifications and develop test strategies/plans. Client Projects ▪ Analysing requirements to scope and define client project work, ensuring estimated effort and costs are accurate. ▪ Managing the completion and checking of client project work in line with proposal documents and project plans to expected target dates and to meet revenue requirements, ensuring any potential risk is flagged and mitigated. ▪ Documenting client project work, including client reports, to a high standard and in line with business document standards. ▪ Providing expertise on the processes and systems around which a project is focused, particularly in relation to pension administration and legislative requirements. ▪ Managing project requirements with business solutions/scheme experts/technical team/payroll and scheme services teams to deliver successful project outcomes and handover. ▪ Developing ways of working to improve efficiencies and manage risk to reduce write-off and errors and omissions. Implementations ▪ Analysing requirements to scope and define client project work identified during the implementation process or as part of tender responses, ensuring estimated effort and costs are accurate. ▪ Managing the completion and checking of implementation work in line with proposal documents and project plans to expected target dates and to meet requirements, ensuring any potential risk is flagged and mitigated. ▪ Documenting business process for data migration and payroll reconciliation work, including decisions and reports, to a high standard and in line with business document standards. ▪ Providing expertise on the processes and systems around implementation, particularly in relation to data migration, payroll reconciliation and business data standards. ▪ Managing implementation requirements with business solutions/scheme experts/technical team/payroll and scheme services teams to deliver successful handover of data and calculations. General Business ▪ Business policies and processes: Ensuring business policies and processes (including team processes) are followed and promoted to complete work accurately and in line with requirements, reducing the risk of write-off and errors and omissions. ▪ Data and Information security: Ensuring ISO 27001 processes are followed and that you are compliant with and responsible for the relevant risk and controls that are in place for bothIS027001 and the Information Security Management system. ▪ Communication: Ensuring appropriate communication is undertaken with team members, other areas of the business, end users and the project manager throughout. ▪ Facilitating Change: Supporting and encouraging the introduction and adoption of new procedures through documentation and communication. Supporting and encouraging the introduction of change within business areas. ▪ Business Improvement: Suggesting and developing ideas to improve efficiency and quality of service and provide input and support to business development opportunities, both within the immediate team and wider business. Requirements: Professional qualities Essential ▪ A-Level or equivalent ▪ GCSE English and mathematics (A-C) ▪ Strong technical Defined Benefit and Defined Contribution knowledge including complex administration ▪ Strong communication skills ▪ Strong numeracy skills ▪ Five years prior experience in pension administration including experience of project work and leadership ▪ Data analysis experience ▪ Highly computer literate and experienced in pension administration systems ▪ Strong MS Office skills, especially Excel, Word (including mail merge Desirable ▪ PMI Qualified ▪ Business analysis qualification ▪ Prior experience of pensions scheme implementation projects Personal qualities ▪ Self-starter with the ability to work with minimum supervision ▪ Should be able to communicate and build relationships with management, staff and clients across the business ▪ Ability to manage, lead and work well within a team ▪ Ability to think analytically and should be a problem solver ▪ Have high attention to detail and accuracy ▪ Must have a flexible attitude and be able to comfortably accommodate change ▪ A commitment to quality and a thorough approach to the work ▪ Prefer a small-business, fast paced working environment ▪ Desire to stay updated on current and new developments in the pensions industry and pensions legislation ▪ Desire to learn new skills ▪ Ability to multitask and strong time management and organisational skills Other information: Reporting Line Reports to: Client Projects & Data Team Manager Direct reports: Pensions Analyst, Junior Pensions Analyst