Senior Performance & Insights Analyst

Senior Data & Performance Analyst – Whitley, UK | Hybrid Working – 2 days a week in office 12-month contract (inside IR35) paying £32 per hour (£256 a day) Are you a data analyst who wants their insights to directly influence revenue, customer loyalty, and global performance? We’re hiring a Senior Analyst to join a high-performing Retail Performance Intelligence team supporting a global premium retail network of 1,700+ locations worldwide. This role sits at the heart of commercial decision-making, turning complex data into clear, actionable insight that leaders actually use. Why This Role Stands Out • Your work will directly impact revenue and customer satisfaction • You’ll own global metrics used by senior stakeholders • You’ll shape how insight is generated, visualised, and consumed across regions • You’ll influence the roadmap of intelligence products used internationally • High visibility, strong autonomy, and real ownership — not just reporting What You’ll Be Doing • Driving Insight, Not Just Reporting • Combine multiple data sources to uncover trends, correlations, and predictive insights that inform retailer and market-level action. • Owning Customer Retention Analytics • Lead the development and global consistency of customer retention metrics, evolving them as richer transactional data becomes available. • Shaping Intelligence Products • Act as product owner for analytics tools and dashboards, managing a global “ideas hopper” and prioritising enhancements that improve user experience and decision-making. • Project & Stakeholder Leadership • Work cross-functionally with data, systems, digital, and commercial teams to deliver analytics improvements on time and to a high standard. • Influencing at Scale • Translate complex data into compelling stories for regional and market stakeholders, driving action and measurable improvement. What Success Looks Like • Clear, adopted insights that improve underperforming retailers • Measurable uplift in revenue and customer retention • Intelligence tools that are simpler, smarter, and widely used • Strong stakeholder confidence in data-driven decision making What We’re Looking For Essential • Strong background in business analytics and insight generation • Advanced data visualisation skills (Tableau essential) • Experience working with large, complex datasets from multiple sources • Proven project management and cross-functional delivery • Confident communicator who can influence both technical and commercial audiences Desirable • Retail, automotive, or luxury sector experience • SQL / BigQuery / Anaplan exposure • Agile delivery experience (JIRA) • Interest or experience in predictive analytics What’s In It For You • High-impact, senior analyst role with genuine ownership • Opportunity to influence global strategy through data • Work on products and insights used by international leadership • Collaborative, forward-thinking data environment • Clear visibility and room to grow If you’re ready to move beyond dashboards and into real commercial impact, we’d love to hear from you.