Senior Supply Chain Analyst

• The Fountain Group is a national staffing firm and we are currently seeking a Sr. Supply Chain Analyst/B2B Operations Analyst for a prominent client of ours. This position is in Alameda, CA 94502. Details for the position are as follows: Location: Alameda, CA Schedule: 100% Onsite | Monday-Friday | 8:00 AM-5:00 PM PST Duration: 6-Month Contract Pay Rate: $53-$57/hour Start Date: ASAP after screenings clear Position Overview We are seeking a Sr. Supply Chain Analyst / B2B Operations Analyst to support the accurate and timely execution of B2B customer orders within a fast-paced supply chain and operations environment. This individual will serve as the first line of intake for order-related issues, perform transactional fixes and analysis, and coordinate cross-functional resolution efforts to improve operational efficiency and order execution reliability. This is a highly collaborative role requiring strong analytical skills, excellent communication, and the ability to navigate complex order management processes across multiple systems and stakeholders. Top Skills Needed • Strong Excel skills, including Pivot Tables • Experience supporting Supply Chain and/or Operations processes • Understanding of order-to-fulfillment workflows • Excellent communication and cross-functional coordination skills • SAP experience strongly preferred • Experience with order issue resolution, dispute handling, and operational analysis Key Responsibilities Order Monitoring & Execution • Review incoming B2B orders in SAP and Amazon Vendor Central • Monitor iDoc reports regularly • Identify and resolve sales order and delivery issues through: • SAP navigation and corrections • Data validation and reconciliation • Cross-functional coordination • Escalate complex or non-standard issues to Operations leadership Issue Triage & Resolution • Serve as the primary owner for order-related issues and escalations • Conduct root cause analysis related to customer disputes, shortages, de-listings, and execution failures • Support Accounts Receivable with shortage claims and Proof of Delivery (POD) documentation • Process credit and debit notes according to internal approval workflows • Track issues through resolution and escalate when necessary • Communicate updates clearly with internal teams and external stakeholders Customer & Internal Coordination • Interface with customer operations teams including Walmart, Walgreens, and Amazon • Maintain accurate documentation and audit trails • Support Sales, Finance, and Operations teams with reporting and investigations Manual Order Intake • Enter manual orders into SAP when automated systems are unavailable • Coordinate readiness across Operations, Finance, IT, and customer teams • Identify process gaps and escalate risks appropriately Amazon Vendor Central Support • Manage routing of Amazon Vendor Central orders to 3PL partners • Resolve confirmation issues, shortages, cancellations, and resubmissions • Monitor KPI performance including: • PO confirmations within 24 hours • Orders ready to ship within 3 business days • Coordinate with 3PL partners to support investigations and issue resolution Additional Qualifications • Strong proactive communication skills • High level of data proficiency • Experience with Excel, Power BI, Tableau, SQL, Python, or similar tools is a plus • Ability to work independently and manage multiple priorities • Comfortable working in a fast-paced operational environment By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy