Senior System Support Analyst

Senior Systems Support Analyst • • NO C2C CANDIDATES PLEASE • • Location: On-site (U.S.) Industry: Global Biotechnology Company Department: GTS IT Operations Are you a driven IT professional who thrives in fast-paced, high-impact environments? A global biotechnology company is seeking a Senior Systems Support Analyst to join its Global Technology Services (GTS) Infrastructure & Operations team. In this critical role, you will support the advanced technologies that enable scientific innovation, operational excellence, and employee productivity across international sites. As a Senior Systems Support Analyst, you will deliver high-level technical support for enterprise systems, cloud platforms, and collaboration tools used throughout the organization. You will manage escalated incidents, troubleshoot complex technical issues, and play a key part in maintaining secure, reliable IT operations for a growing global biotech workforce. You’ll also collaborate with cross-functional teams, mentor junior staff, and contribute to ongoing system optimization initiatives. Key Responsibilities • Provide advanced troubleshooting for hardware, software, networking, and cloud applications supporting global business operations. • Deliver Tier 2/3 support for issues escalated from the Service Desk, including executive and VIP users. • Administer and maintain Microsoft 365, Active Directory, remote access solutions, and enterprise collaboration tools used across global biotech sites. • Support AV systems, video conferencing, and hybrid meeting technology for scientific and corporate teams. • Lead or support IT projects—including upgrades, rollouts, and migrations—critical to worldwide biotechnology operations. • Maintain documentation, ensure compliance with company security policies, and contribute to process improvements. • Provide training and guidance to junior IT staff and end users. Qualifications • 3–5+ years of IT support experience, preferably within a fast-paced, regulated, or scientific industry. • Strong knowledge of Windows 11, macOS, O365, Active Directory, VPN, networking, and collaboration platforms. • Experience with MDM solutions (Intune, JAMF) and endpoint security tools. • Excellent communication, customer service, and analytical skills. • Associate’s or Bachelor’s degree in IT or related field; industry certifications preferred. • Ability to lift up to 50 lbs; some travel and after-hours support required. Join a global biotechnology leader and help power the technology that drives scientific discovery and innovation. Apply today!