Senior Systems and Support Analyst

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pyramid Consulting, Inc., is seeking the following. Apply via Dice today! Immediate need for a talented Senior Systems and Support Analyst. This is a 12 Months Contract opportunity with long-term potential and is located in Durham NC, Westlake TX, Merrimack, NH and Salt Lake City UT (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-94637 Pay Range: $50 - $60/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: • We are seeking a technical problem solver with a solid background in production support to join our Major Incident Management team. • This hybrid role combines Major Incident Management responsibilities with hands-on technical expertise across cloud, infrastructure, and application environments. • The ideal candidate is passionate about troubleshooting, thrives in fast paced situations, and is eager to grow their technical and coordination skills in a multifaceted environment! • Work Schedule: (Sunday – Wednesday or Weds - Saturday) 4x10; 9 am EST – 8 pm EST (hour break) Key Requirements and Technology Experience: • Skills-5 years of hybrid experience in Production Support, Development or SRE • Experience in ITIL processes (Incident, Problem, Change Management) • Monitoring Tools: Splunk, Datadog, Grafana • ITSM Tools: JIRA, ServiceNow • Bachelor’s degree or higher in a technology related field (like Engineering, Computer Science, Information Technology) • A minimum of 5 years of hybrid experience in Production Support, Development or SRE Experience. • Hands-On experience developing or supporting highly distributed multi-tiered systems at scale • Ability to triage while leading an incident call, perform root cause analysis, and be decisive under pressure • A self-starter and great teammate who can independently manage multiple responsibilities in a dynamic environment • Strong hands-on experience and ability to automate with various scripting languages such as Python, Shell Scripting, etc • Proven experience in implementing advanced observability practices and techniques at scale • Solid understanding of Cloud Computing and DevOps concepts including CI/CD Pipelines • Perform second-level support using visibility tools such as Datadog and Splunk and expert hands-on experience with one or more (Datadog, Splunk, Grafana) • Understanding of ITIL processes (Incident, Problem, Change Management) • Highly effective business communication and influencing skills • Relevant certifications (ITIL, AWS, Azure) are a plus • Bonus: Retail trading, Asset Trading, or Financial Services Technology experience is a plus • Cloud Platforms: AWS, Azure • Operating Systems: Unix, Linux, Windows Server • Scripting & Development: Shell Script, .NET • Middleware & Integration: Tomcat, Apache • Monitoring Tools: Splunk, Datadog, Grafana, • Databases: Oracle DB, MS-SQL, Sybase • ITSM Tools: JIRA, ServiceNow Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .