Service Operations and Audit Supervisor

Position Summary The Service Operations & Audit Supervisor is responsible for ensuring operational efficiency, data accuracy, compliance, and continuous improvement within service operations. This role oversees reporting and auditing activities, monitors site performance, and escalates issues to the proper teams. Acting as a liaison between operations, compliance, vendor management, and field service teams, the supervisor leverages tools like Power BI, Airtable, and CRM to track performance, identify trends, and ensure alignment with company standards and SLAs. Additionally, they supervise data and reporting processes, ensuring outputs are accurate, timely, and support business objectives. Key Responsibilities Data & Reporting Oversight · Ensure accuracy, consistency, and compliance in data models, dashboards, and reports. · Maintain standardized structures, naming conventions, and governance across Power BI, CRM, and related platforms. · Serve as the first point of escalation for data quality, visualization, and reporting issues. · Guide KPI sourcing, reporting structures, and Power BI integrations. · Deliver clean, actionable reporting to leadership to support decision-making. · Identify trends, gaps, risks, and opportunities, recommending solutions for improvement. Power BI & CRM Leadership (Hands-On Support) · Provide direct assistance to team members working in Power BI and Dynamics 365, helping with: o Data modeling, queries, and Power Automate o Dashboard creation, refinement, and performance tuning o Integration of Airtable or other source data into Power BI for unified reporting · Ensure dashboards and CRM reports deliver actionable insights for operations, vendor management, compliance, and PWA metrics. · Act as the subject matter expert (SME) for both tools, training and mentoring the team to improve outputs. Process & Governance Oversight · Maintain and enforce data governance, documentation, and version control standards across all systems. · Ensure workflows, reporting processes, and access permissions are aligned with compliance and operational requirements. · Validate critical updates and approve finalized dashboards, reports, or documentation before publishing. Cross-Team Support & Supervision · Support team members handling Airtable, SharePoint/DMS, JotForm, CRM and KPIs. · Guide the team on best practices for data entry, tracking, and reporting. · Identify gaps, inefficiencies, or inconsistencies and provide solutions to improve workflow and output quality. Strategic Insight & Reporting · Ensure leadership receives accurate, actionable reporting that informs decision-making. · Highlight trends, risks, and opportunities based on data insights. · Drive continuous improvement initiatives using insights from Power BI, CRM, and other data sources. Qualifications · Bachelor’s degree in Business Administration, Operations Management, or related field preferred (or equivalent experience). · 6+ years of experience in service operations, vendor coordination, or compliance functions. · Strong knowledge of Power BI, Airtable, and CRM platforms (Salesforce or similar). · Experience with auditing, data integrity checks, and operational reporting. · Strong analytical skills and the ability to turn data into actionable insights. · Excellent communication and documentation skills. · Ability to work in a fast-paced, high-volume environment with multiple stakeholders. · Experience in the renewable energy, field service, or technical service industry is a plus. As a global renowned renewable energy company, Sungrow Power Supply Co., Ltd. (Stock code: 300274) specializes in R&D, production, sales and services of new energy equipment, such as solar energy, wind energy, energy storage, hydrogen energy, electric vehicles and charging, mainly provides photovoltaic inverters, wind converters and motor driver, energy storage system, floating PV system, motor controller and on-board charger for EV, EV charging station, renewable hydrogen production system, smart operation and maintenance, and commits itself to providing first-class life cycle solutions of clean energy. Since the establishment in 1997, the Company has been concentrating on the field of new energy power generation, adhering to market demand orientation, and taking technological innovation as the propellant for development. The Company has cultivated a professional R&D team with solid R&D experiences and strong capabilities of independent innovation. Sungrow has led the drafting of multiple national standards, and is one of the few companies in the industry that have mastered a number of independent core technologies. Photovoltaic inverters, Sungrow’s core products, have been accredited by TÜV, CSA, SGS, and other international authorities, and sold to more than 180 countries and regions in the world. Sungrow’s cumulative installed capacity of power electronic converters across the world has been above 740 GW by the end of December 2024. The Company has successively won the awards of China Grand Awards for Industry, National Manufacturing Single Champion Demonstration Enterprise, Top 50 Innovative Chinese Companies, National Intellectual Property Demonstration Enterprise, Global Top 500 New Energy Enterprises, and Best Companies to Work For in Asia. Sungrow is a company with state-level post-doctoral research workstation, a national high-tech industrialization demonstration base, a national enterprise technology center, a national industrial design center, a national green factory, and ranks among the best in the global new energy power generation industry in terms of comprehensive strength. In the future, Sungrow will adhere to its mission of “Clean power for all”, accelerate the development of clean energy power generation system based on the new energy equipment business, innovate and expand new business in the field of clean power conversion technology, keep in close contact with the customers, and strive to build itself into a trusted world-class company. Sungrow is an equal opportunity employer. Due to high interest in this position, we will only contact candidates who best meet the requirements. Thank you for your interest in Sungrow.