Supply Chain Analyst (Order Management Specialist)

Job Title: Order Management Specialist Location: Fremont, CA - Hybrid/3 Day onsite Duration: 12 months The Order Management Specialist serves as the central "control tower" for enterprise supply chain order fulfillment. This role is responsible for continuously monitoring order queues, ensuring SLA compliance, and proactively resolving order holds to maintain uninterrupted fulfillment operations. The ideal candidate thrives in a fast-paced environment, is highly detail-oriented, and can quickly triage and resolve issues across multiple systems and stakeholders. Required Experience 5+ years in an order management, supply chain operations, or fulfillment coordination role. Ideally in enterprise-scale operations (high volume, multiple SKUs/regions) Required Skills: • Order Management & Fulfillment Operations – Demonstrated experience managing end-to-end order lifecycles, including exception handling, hold management, and order expediting. • Proven experience owning queue management or fulfillment operations (must have driven actual operations independently) • SLA Monitoring & Proactive Escalation – Proven ability to monitor queues against defined service levels, identify risk patterns, and escalate effectively before breaches occur. • Problem-Solving & Root Cause Analysis – Strong analytical skills to diagnose order holds, trace issues to their source, and implement timely corrective actions. • Order Management Systems – Proficiency with Oracle GOP used for order tracking, reporting, and workflow management. • Communication & Cross-Functional Coordination – Excellent written and verbal communication skills; ability to work across teams (procurement, logistics, finance, vendors) and keep stakeholders aligned on priorities and status. • Familiarity with supply chain KPIs (fill rate, on-time delivery, order cycle time) Preferred / Nice-to-Have Skills • Hardware knowledge (laptops, desktops, smartphones) to enable substitution decisions when inventory is unavailable • Experience with data visualization tools (e.g., Tableau, Unidash) • Background in IT asset management or technology hardware supply chains • Experience with continuous improvement methodologies (Lean, Six Sigma) • Comfortable working in a global, multi-time zone environment • Familiarity with automation tools or agentic technologies