Support Analyst

Retail Systems & Support Analyst Schedule: Onsite, M-F, 8-5pm Summary: The main function of the Data Analyst is to provide business intelligence support and supporting areas by means of both repeatable and ad hoc reporting delivery reports (charts, graphs, tables, etc) that enable informed business decisions. Job Responsibilities: ? Analyzes performance of process activities, identifies problem areas, and presents findings in clear, concise charts, graphs, tables, or summaries. ? Establishes standardized methods of recording, tracking and reporting on activity. ? Design, implement, automate and maintain large scale enterprise data ETL processes. ? Modify existing databases and database management systems and/or direct programmers and analysts to make changes. Skills: ? Ability to work as part of a team, as well as work independently or with minimal direction. ? Excellent written, presentation, and verbal communication skills. ? Demonstrated knowledge of one or more key information service standards such as SDLC, ITIL, QA/testing, Project Management, Six Sigma, etc. ? Strong PC skills including knowledge of Microsoft SharePoint. Education/Experience: ? Bachelor's degree in a technical field such as computer science, computer engineering or related field required. ? 0-2 years of experience required. ? Process certification, such as, Six Sigma, CBPP, BPM, ISO 20000, ITIL, CMMI. KEY RESPONSIBILITES/REQUIREMENTS: Position Summary: Retail is seeking a results-orientated IT administrator to manage our retail store technology infrastructure. The candidate will be responsible for managing existing platforms, hardware and software, performing troubleshooting to resolve AV and IT issues and maintaining our networks and servers. This position will also play an important role in the selection, development, deployment of all new additions to the technology deploys into our customer facing environments. Role and Responsibilities: • Monitor, maintain, and deploy network and server systems • Develop a streamlined process for upgrading, installing, and configuring new hardware and software with guidance from the Sr. Manager of Technology and Systems • Establish and enforce security protocols and procedures to prevent potential threats • Strengthening and managing internal security through inspection, audit, and approval processes • Creating user accounts and managing access control • Performing diagnostic tests and debugging procedures to optimize retail technology and systems • Documenting and standardizing processes for use by retail team and back-office support teams • Support new technology rollouts for testing and deployment • Develop strong relationships with Global, and local Systems and Security teams • Assist Retail Store Operating Partners with guidance on deployment and technical support for systems used within operated retail stores and retail partner locations. Technical Understanding • Windows Server and Active Directory Enterprise management • Amazon Web Services (Firewall and Virtual environment) • Meraki network infrastructure management, security, and deployment • Retail Point of Sale systems (iQmetrix) • Retail Analytics Software Used to Monitor Customer Traffic and Conversion • Digital content management and deployment (BrightSign, AMX, VXT, and MagicINFO Digital web-based content management solutions) • Working knowledge of Sales Enablement tools and platforms • Video security solutions and monitoring (Eagle Eye Networks) • Microsoft SharePoint • Project management tools (Jira Confluence) • VoIP hosted voice solutions • Understanding of commercial retail audio solutions (Harman, and Soundtrack Your Brand) • Windows Desktop Management Tools and Software • Understanding of Asset Management tools and platforms Skills and Qualifications: • Bachelor’s degree in computer science, information technology, information systems or similar • Experience in retail AV/IT telecommunications industry is a plus • Applicable professional qualification such as Microsoft, AWS, Oracle or Cisco certification • At least 2 years’ experience in a similar role • Extensive experience with AV and IT systems, networks and related technologies including, wireless networking, routing and switching, multimedia systems and broadband technology standards • Solid knowledge of best practices in IT administration and system security • Strong analytical and problem-solving skills • Excellent interpersonal and communication skills • Periodic availability required for after hours, weekends, and holidays to support and align with retail business operating hours • Ability to travel 20% of the time with possibility to increase up to 40% to support future growth of the organization Necessary Skills and Attributes: Ability to work cooperatively and build strong relationships with peers and leadership; sharing ideas and developing effective business processes in support of the company mission. Ability to collaborate and be comfortable dealing with ambiguity, influencing across multiple complex organizations, creating effective business partnerships. Polished interpersonal skills, including strong verbal and written communication skills in local market language. Ability to effectively manage multiple projects, have attention to detail, and work effectively under deadlines in a collaborative and matrixed environment.