System Lead

DESCRIPTION: Strong .NET/C# development expertise, focused on configuration updates and minor fixes, Azure/.NET Production Support Engineer · Responsible for triage, issue resolution, and minor configuration/code fixes to support mission- critical applications in a 24x7 production support model. · This is a customer-facing role that requires direct interaction with clients, business users, and stakeholders to ensure timely resolution of issues and continuous service availability. Key Responsibilities • Provide L1/L2 production support for Azure-based enterprise applications. • Triage and resolve production issues across Azure services (Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, and Cosmos DB). • Handle Dead Letter Queues (DLQs), perform message replay in Service Bus, and troubleshoot message delivery issues. • Manage DevOps pipeline issues, re-run failed deployments, and ensure CI/CD pipeline health. • Troubleshoot and resolve Power BI gateway/configuration errors. • Perform root cause analysis (RCA), prepare detailed documentation, and drive permanent fixes. • Write queries for Cosmos DB and Synapse Data Warehouse; troubleshoot pipeline failures using KSQL. • Make minor configuration/code changes in .NET/C# under established guidelines. • Ensure compliance with ITIL processes, including incident, problem, and change management. • Collaborate closely with clients and internal teams to ensure high-quality support delivery. Key Skills & Competencies · Hands-on experience with Azure services (Function Apps, Storage Accounts, · Service Bus, Application Insights, Synapse, Cosmos DB). · Strong knowledge of .NET / C# development for configuration updates and minor fixes. · Experience with ServiceNow or similar ITSM tools. · Familiarity with monitoring tools for proactive issue detection. Production Support · Prior experience supporting mission-critical applications in a 24x7 model. · Strong troubleshooting skills with ability to quickly identify root cause and apply fixes. Communication & Customer Engagement: · Excellent verbal and written communication skills for clear stakeholder updates and RCA documentation. · Strong interpersonal skills with proven experience in customer-facing roles. · Ability to manage client expectations and provide professional, timely updates during critical incidents. Domain & Process Knowledge: · Awareness of ITIL framework and structured support processes. · Experience in the Energy sector is a strong plus. Tools & Technologies: Azure Services: Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB Languages: .NET, C# ITSM: ServiceNow Reporting & Monitoring: Power BI, Azure Monitor, and App Insights Additional Requirements • Must be visa-ready to work onsite in the USA at client locations. • Willingness to work in shifts supporting 24x7 coverage. • Strong ability to collaborate in global delivery environments (onshore/offshore model).