Technical Business Analyst

We are seeking a Technical Process Analyst with hands-on experience in Azure DevOps (ADO) and Microsoft Dynamics CRM to support business process automation, system integrations, and data-driven decision-making. The ideal candidate will act as a bridge between business and technical teams—analyzing workflows, improving process efficiency, and supporting configuration and reporting tasks. Experience with Power BI it’s a must , as it will enable the creation of insightful dashboards and performance metrics to support executive decision-making. Key Responsibilities • Collaborate with business stakeholders to gather, document, and analyze process and system requirements. • Support and enhance Microsoft Dynamics CRM workflows, dashboards, and integrations. • Use Azure DevOps (ADO) to track user stories, backlog items, and sprint progress. • Assist in process documentation, requirements mapping, and creating technical artifacts (BRDs, FRDs, process flows). • Work closely with development teams to ensure alignment of requirements, design, and delivery. • Support testing activities including test case creation, UAT coordination, and defect tracking through ADO. • (Nice to have) Build Power BI dashboards and reports for KPI tracking and management insights. • Recommend improvements to optimize data flows, reduce manual processes, and improve automation. • Support release coordination, change tracking, and reporting across CRM and other integrated systems. Required Qualifications • Bachelor’s degree in Information Technology, Business Systems, or related field. • 3–5 years of experience as a Technical or Business Process Analyst. • Hands-on experience with Azure DevOps (ADO) for backlog, sprint, and defect management. • Proven experience supporting or implementing Microsoft Dynamics 365 CRM. • Strong understanding of SDLC, Agile methodologies, and process documentation best practices. • Excellent analytical and problem-solving skills with keen attention to detail. • Strong communication and coordination skills across business and technical teams. Preferred / Nice-to-Have Skills • Experience with Power BI for reporting and data visualization. • Familiarity with API integrations, workflow automation, and data governance. • Exposure to ServiceNow, SharePoint, or other enterprise platforms. • Experience in financial services, healthcare, or technology industries.