Technical Business Analyst

Business Analyst (BA) Location: Lindon UT and one role in Jeffersonville IN Skills • Experienced in Scrum/Agile SDLC; working with scrum masters and product managers to achieve overall sprint management • Comfortable working with JIRA/Atlassian products and comfortable using Slack • Proactively identify and remove roadblocks • Facilitating work with downstream technical stakeholders • User Acceptance Testing • Working seamlessly across Product Management, UX, and various stakeholders to drive actionable requirements Key Skill Requirements • Agile/Scrum Experience – Strong foundational experience in agile environments. • Integration & API Knowledge – Ability to troubleshoot and work effectively with integrations (critical from team perspective). • Payment/Point-of-Sale (POS) Background – Familiarity with payment processing or POS environments (hardware + software). • Candidates with both hardware and software experience are prioritized. Performance Metrics (KPI/SLA) Evaluated per project Focus on: Quality of requirements Customer satisfaction Number of reworked tickets Bugs/defects Role Overview Business Analyst supporting Restaurant POS platform POS manages end-to-end restaurant operations (hardware + software) Hardware runs on Android and iOS devices Experience with Toast or Clover is helpful but not required Work Model & Location Onsite: Preference for 3 days onsite; flexible on which days (candidate choice) Tools & Resources Figma Confluence Key Responsibilities Break down epics and features into user stories in collaboration with: Product Manager (what is needed) Principal Software Engineer (technical guidance) Ensure user stories are outcome-focused for end users Maintain and prioritize the team backlog (stories, bugs, tasks, tech debt) Lead backlog refinement sessions Ensure story sequencing and timing align with delivery deadlines Perform final acceptance of stories (future state) Present completed feature tickets to the Product Manager for final review Partner with Technical Writing to document guides and features Coordinate with Dev Manager on regular releases, including: Release verification meetings Feature flag documentation and enablement with PM Maintain feature flags and create cleanup tickets post-GA Requirements Experience prioritized over degree No coding required, but technical understanding of APIs is expected looking for someone technical who can talk to the developers and understand how systems operate with each other. Someone motivated and doesn't require hand holding. Education Certified in Business Analyst, Product Management, etc for well accredited institution or BA or BS in Computer Science, Computer Engineering or similar degrees experience over education as long as candidate has a HS diploma and GED.