Technical Business Analyst

Job Title: Technical Business Analyst (MSS & Telecom Segmentation) Position Type: Contract (W2) Pay Range: $45–$48/hour (W2) Location: Rochester, MN 55901 (Hybrid ~50% onsite, flexible based on project needs) Shift: Standard Business Hours On-Call: No Equipment: ServiceNow, Microsoft Office Suite, Documentation/BA Tools Required Education & Certifications (Mandatory) • Bachelor’s Degree in Business, Communications, Engineering, Technology, Healthcare, Marketing, Statistics, or related field (REQUIRED) • Minimum 2+ years of relevant business and/or technical experience (REQUIRED) • No certifications required Required Skills & Experience (Mandatory) • Strong understanding of networking fundamentals (IP, routing, firewalling, segmentation) (REQUIRED) • Experience as a Technical Business Analyst or Systems-focused BA in infrastructure, networking, or security domains (REQUIRED) • Ability to work with engineering and security teams to gather and document requirements (REQUIRED) • Experience documenting technical requirements, system behavior, and operational workflows (REQUIRED) • Strong experience with requirements gathering, analysis, and traceability documentation (REQUIRED) • Ability to translate complex technical discussions into structured business and system requirements (REQUIRED) • Familiarity with ServiceNow (CMDB or workflow tracking) (REQUIRED or strongly preferred depending on team) • Strong analytical thinking and root cause analysis skills • Excellent written and verbal communication skills • Strong attention to detail and ability to manage multiple initiatives • Ability to work in cross-functional enterprise environments (Security, Network, Telecom, Operations) Preferred Skills & Experience • Experience in network segmentation, least privilege, or zero trust security models • Experience with Telecom or MSS (Managed Security Services) environments • Familiarity with ServiceNow CMDB and infrastructure inventory systems • Experience supporting enterprise infrastructure or security transformation programs Job Description / Project This role serves as the primary Technical Business Analyst supporting MSS and Telecom device segmentation initiatives, ensuring accurate documentation and execution of enterprise segmentation strategy. Key responsibilities include: • Identifying and documenting device populations, attributes, ownership, and operational context • Analyzing and documenting communication flows, dependencies, and segmentation requirements • Translating technical discussions into clear requirements, enforcement rules, and validation criteria • Supporting validation of segmentation enforcement using ServiceNow as system of record • Maintaining traceability between device inventories, segmentation rules, and enforcement outcomes • Creating and maintaining standardized documentation and workflows • Collaborating with Network, Security, Telecom, and MSS teams • Supporting enterprise Zero Trust and least privilege security initiatives Additional Requirements • Hybrid role (~50% onsite; flexibility based on project phase) • Must be comfortable working in technical enterprise infrastructure environments • Strong ability to operate in fast-paced, highly collaborative delivery programs • Excellent documentation discipline and structured thinking required Pride Global Benefits Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.