Technical Delivery Manager

Optomi, in partnership with a leading financial services organization, is looking for a Technical Delivery Manager (Governance & Operations) to join their team. As a Technical Delivery Manager, you will bridge the gap between high-level enterprise governance and technical execution. Supporting the Governance & Operations team, you will drive governance and operational maturity across a portfolio of 200+ applications. This role combines the organizational rigor of a Project Manager with the analytical mindset of a Technical Analyst. Key responsibilities include ensuring compliance with Non-Functional Requirements (NFRs), driving application resiliency efforts, and acting as a surrogate Product Owner/Scrum Master for internal tool development. Required Qualifications • Advanced experience with Jira (or equivalent) for tracking sprints, kanban boards, and long-term epics • Strong technical writing skills to translate complex governance mandates into actionable user stories and documentation • Proven ability to influence stakeholders and drive compliance deadlines • Analytical skills to synthesize data from tools such as Archer, ServiceNow, and Coupa Preferred Qualifications • Certified ScrumMaster (CSM) or Kanban Management Professional (KMP) • Experience building dashboards in Power BI or advanced Excel (Pivot Tables/Power Query) to report on compliance metrics • Proficiency in designing complex SharePoint lists to facilitate audit gap analysis and evidence/attestation capture • Experience leveraging Power Automate to create automated notification workflows and integrating SharePoint data with other enterprise tools • Experience managing developers working on AI-driven features or automated workflows • Familiarity with the regulatory landscape of a large banking institution • Understanding of API-led connectivity or how data flows between SaaS platforms • Ability to visualize and document business processes using tools like Visio Key Responsibilities • Track and ensure 100% compliance for 70+ application owners regarding new Technology Operating Model requirements (NFRs) and other enterprise governance requirements • Support enterprise initiatives to document and validate failover and recovery capabilities of third-party applications supporting Critical Business Services • Act as the primary Project Manager/Analyst for a proprietary Vendor Management application, managing integrations with source systems (Archer, ServiceNow, Coupa Core) • Maintain the team’s backlog, ensuring stories are well-defined, technical dependencies are identified, and progress is transparently reported to leadership