Technical Design Authority

BMC Helix Technical Delivery Authority Location: Reading, UK Work Mode: Hybrid – 2 to 3 days onsite Our client, a leading IT services, consulting, and business solutions company, is looking for an experienced BMC Helix Technical Delivery Authority to lead the end-to-end delivery of complex BMC Helix ITSM solutions. This role combines solution architecture, technical leadership, and project governance, ensuring high-quality outcomes aligned with business objectives and ITIL best practices.Key Responsibilities • Define, validate, and govern BMC Helix architecture across ITSM Suite, Digital Workplace, CMDB, and Smart IT. • Design scalable, secure, and maintainable solutions using BMC Helix Innovation Studio and Business Workflows. • Ensure alignment with ITIL best practices and enterprise standards. • Architect and implement integrations with third-party systems (e.g., Active Directory, Orchestrators, Service Assurance tools). • Configure and manage APIs, web services, and middleware for seamless data exchange. • Lead complex integrations such as CMDB reconciliation, auto-ticketing, and identity management. • Own technical delivery across multiple projects, ensuring governance and quality standards. • Conduct risk assessments, manage dependencies, and implement mitigation strategies. • Balance customization vs. out-of-the-box capabilities to minimize technical debt. • Collaborate with PMO on delivery planning, timelines, and resource allocation. • Drive Agile execution models (Scrum, iterative releases) for BMC Helix implementations. • Provide status reporting, stakeholder communication, and escalation management. • Validate solution performance through E2E testing, UAT, and go-live readiness. • Implement monitoring and health checks for CMDB and ITSM modules. • Identify opportunities for automation and process optimization.Your Profile – Essential Skills & Experience • 5+ years in BMC Helix / Remedy ITSM architecture and delivery. • Hands-on experience with AR System, Atrium CMDB, Digital Workplace, Smart IT, and Smart Reporting. • Strong knowledge of ITSM processes: Incident, Change, Problem, Service Request. • Proven experience integrating BMC Helix with external platforms (AD, orchestrators, discovery tools). • Familiarity with APIs, web services, and data migration strategies. • Experience in Agile and Waterfall project methodologies. • Ability to manage multi-vendor environments and complex delivery landscapes. • Strong technical leadership, decision-making, and delivery ownership.Desirable • Excellent customer interaction and stakeholder engagement skills. • Experience working in large-scale or regulated enterprise environments.Why Join? • Be part of a leading global IT services and consulting organization. • Lead enterprise-scale BMC Helix implementations. • Hybrid working with flexible onsite days. • Work in a collaborative environment with technical ownership and visibility. • Opportunities for upskilling and career progression.