Lorven Technologies Inc.
Test NICE InContact Solutions QA
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is a contract position for a Test NICE InContact Solutions QA in Fort Mill, SC, requiring expertise in AWS, IVR ACD, Contact Center Technologies, and NLU. Key skills include integration automation and testing APIs, with a focus on cloud infrastructure.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
Unknown
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🗓️ - Date
April 14, 2026
🕒 - Duration
Unknown
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🏝️ - Location
On-site
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📄 - Contract
Unknown
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🔒 - Security
Unknown
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📍 - Location detailed
Fort Mill, SC
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🧠 - Skills detailed
#AI (Artificial Intelligence) #Deployment #"ETL (Extract #Transform #Load)" #Cloud #CRM (Customer Relationship Management) #Forecasting #Automation #NLU (Natural Language Understanding) #Automatic Speech Recognition (ASR) #AWS (Amazon Web Services) #Web Services
Role description
Position: Test NICE InContact solutions QA
Location: Fort Mill, SC
Job Mode: Contract
Job Description:
Core Responsibilities
• Test NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies
• Test the automated call center workflows including writing call flows prompts and scripts
• Ensure adherence to SDLC processes for all testing and deployment activities
• Integration Automation
• Test APIs middleware and ETL jobs for system integrations
• Test System Health Performance
Technical Expertise Required
• Cloud Infrastructure
• Amazon Web Services AWS Strong experience including exposure to Generative LLM technologies
• Networking concepts and protocols such as WebRTC for voice and video
• Contact Center Technologies
• NICE InContact platform IVR ACD Skills Campaigns and Workforce Management
• Nexidia Speech Analytics Implementation and optimization
• Workforce Management WFM Scheduling forecasting and intraday adjustments
• Quality Management Familiarity with tools like Quality Central
• AI NLU
• Natural Language Understanding NLU Specifically Ophelia
• Conversational AI and ASR tuning for improved customer experience
• CRM Omnichannel
• Integration with Salesforce and Dynamics
• Development of Click to Call and Chat channels ensuring omnichannel experience
Position: Test NICE InContact solutions QA
Location: Fort Mill, SC
Job Mode: Contract
Job Description:
Core Responsibilities
• Test NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies
• Test the automated call center workflows including writing call flows prompts and scripts
• Ensure adherence to SDLC processes for all testing and deployment activities
• Integration Automation
• Test APIs middleware and ETL jobs for system integrations
• Test System Health Performance
Technical Expertise Required
• Cloud Infrastructure
• Amazon Web Services AWS Strong experience including exposure to Generative LLM technologies
• Networking concepts and protocols such as WebRTC for voice and video
• Contact Center Technologies
• NICE InContact platform IVR ACD Skills Campaigns and Workforce Management
• Nexidia Speech Analytics Implementation and optimization
• Workforce Management WFM Scheduling forecasting and intraday adjustments
• Quality Management Familiarity with tools like Quality Central
• AI NLU
• Natural Language Understanding NLU Specifically Ophelia
• Conversational AI and ASR tuning for improved customer experience
• CRM Omnichannel
• Integration with Salesforce and Dynamics
• Development of Click to Call and Chat channels ensuring omnichannel experience
