Utility Operations Data Analyst

Job Title: Utility Operations Data Analyst Duration: 24 Months Location: San Diego, CA/Onsite Pay Rate: $85.71/hr Position Summary: This role is ideal for a senior analytics professional who can independently analyze complex utility operations, outage, customer, and system data; translate findings into clear recommendations; and support operational and Customer Success initiatives that improve outage-related customer experiences. The analyst will be responsible for understanding, analyzing, and interpreting the complex relationships between electric distribution operations data, network and device model data, outage information, and customer data. You will partner with subject matter experts, business stakeholders, and application teams to independently lead complex analysis, answer business questions, identify trends, validate data, and develop reporting that supports operational decision-making and Customer Success initiatives focused on improving customer experience. The ideal candidate is an experienced, self-directed analytics professional who can quickly understand complex business scenarios, balance competing priorities, translate ambiguous business needs into practical analytical solutions, and provide clear recommendations to both technical and non-technical stakeholders. Strong analytical insight, SQL proficiency, problem-solving skills, and the ability to connect operational utility data with customer-focused business requirements are essential. Qualifications: • 5 or more years of progressive experience in data analytics, business systems analysis, database development, BI/reporting, software development, or application/data support roles, preferably supporting complex operational systems. Strong candidates with 7 or more years of highly relevant utility, outage management, customer operations, or operational analytics experience may also be considered. • Senior-level experience developing reports, dashboards, data extracts, or analytics using SQL, Oracle tools, Power BI, or similar platforms, with strong working knowledge of SQL, relational data models, and Oracle Database concepts. • Ability to independently analyze complex operational data sets, reconcile data across systems, identify anomalies, validate results, evaluate options, and translate findings into actionable business insights and recommendations. • Experience leading requirements discussions, documenting functional or technical specifications, supporting user acceptance testing, creating user-friendly documentation, and advising stakeholders on data-driven decisions. • Familiarity with outage management, Customer Success, customer outage notifications, external outage map analytics, reliability data, Oracle Utilities Analytics (OUA), Network Management System (NMS), SQL Developer, or related utility operations data preferred. • Experience with PL/SQL, XML, Power Query, Power BI data modeling, DAX, Microsoft Fabric, cloud data warehousing, or AWS-based data environments preferred. • Strong executive-ready communication skills, with the ability to explain complex technical information clearly, summarize findings, and influence decisions with technical and non-technical audiences. Equal Employment Opportunity Statement Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law. Americans with Disabilities Act (ADA) If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department Other Employment Statements Intelliswift participates in the E-Verify program. Learn More For information on Intelliswift Software, Inc., visit our website at www.intelliswift.com.