Absorb LMS Specialist

Job Title: Absorb LMS Specialist Location: Remote Only W2 Educational Qualification • Any Bachelor's Degree Experience Range 8+ years Primary (Must have skills) • - To be Screened by TA Team 5+ years of experience in Python development, specifically for web-based data connectors and API integrations. 4+ years of experience supporting and maintaining dashboards in Spotfire and Tableau. 5+ years of experience working with Flask or similar lightweight web frameworks for application or connector support. 4+ years of experience in analytical thinking, troubleshooting, and root-cause analysis in production environments. 4+ years of experience in independent issue resolution and providing Tier 2 technical support with minimal supervision. Job Description of Role • (RNR) - To be Evaluated by Technical Panel (Define it to give more clarity) We are seeking a self-reliant and technically sound professional to support and enhance lightweight dashboards and web data connectors. This Tier 2 role is ideal for someone with strong analytical and troubleshooting skills who can identify, diagnose, and resolve issues independently with minimal supervision. The role involves supporting existing dashboards, managing production incidents, handling minor enhancements, and collaborating with cross-functional teams to ensure high availability and reliability of reporting systems. Soft skills/other skills - To be Evaluated by Hiring Manager (To define how this will be evaluated) Communication Skills: Communicate effectively with internal and customer stakeholders (technical and non-technical ) Communication approach: verbal, emails and instant messages Interpersonal Skills: Strong interpersonal skills to build and maintain productive relationships with team members Provide constructive feedback during reviews and be open to receiving the feedback. Problem-Solving and Analytical Thinking: Capability to troubleshoot and resolve issues efficiently. Analytical mindset Task/ Work Updates Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps Provides regular updates, proactive and due diligent to carry out responsibilities Expected Outcome Improved dashboard performance, availability, and end-user satisfaction through proactive Tier 2 support. Faster issue identification and resolution, minimizing downtime and data discrepancies. Enhanced reliability and functionality of dashboards and data connectors through timely enhancements. Strong collaboration with DevOps and business teams, ensuring stable and well-documented support operations. Secondary Skills to be planned Post Hiring - Training Plan Basic knowledge of Cognos for reporting and troubleshooting. Familiarity with DevOps concepts and tools (e.g., CI/CD pipelines, version control, monitoring). Experience in dashboard enhancement, maintenance, and minor production updates. Ability to manage incidents, track resolutions, and communicate effectively with stakeholders. Exposure to structured support environments and ITIL-based processes.