Adobe Analytics

Adobe Analytics - Customer Journey Specialist End Client: Signet Jewelers C2C Rate: $50/hr. on C2C Location: 100% Remote Duration: 6+ Months Visa: USC, GC, GC-EAD, H4-EAD and OPT\_EAD Job Description: Who We Are We are the world’s largest retailer of diamond jewelry and the world’s largest specialty jewelry retailer, with #1 market share in the U.S., UK and Canada. Signet operates approximately 3,200 stores globally, under the brand names Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples Jewellers, Piercing Pagoda and JamesAllen.com. All Are Welcome Here Signet is a people company – this means that we put our customers and our employees at the center of everything we do. Our culture celebrates diversity and inclusion, while uniting around a common mission and distinct privilege of helping our customers Celebrate Life and Express Love®. We strive to make sure that our 35,000 employees have professional, personal and social development opportunities to unleash their full potential and have equal opportunity for advancement, regardless of their gender, race, sexuality or any other aspect of their background. At Signet, we nurture an inclusive environment where employees feel safe, supported and empowered at work each day. We do not and will not tolerate any behavior that undermines this effort. The Role The Digital Analyst will contribute to the creation of a best-in-class digital insights program and strategy by supporting the Signet organization with insights and journey analytics. You will be responsible for providing actionable insights for Brand stakeholders assigned to you, using Adobe Analytics. In this role, you will work closely with your team to prioritize meaningful reports and analysis, conduct exploratory analysis to identify pain points and innovation opportunities, and quantify the value of customer behaviors, among many other things, to further accelerate and mature the capabilities of our Grow Brand Love Strategy while improving the quality of the customer experience. Responsibilities • Report Generation- Looking for an Adobe Analytics Power User – someone who can create robust, easy to use, informative reports that stakeholders can leverage/self-serve to find meaningful insights. Take requirements and convert to meaningful workspaces. Participate in and lead regular communication routines to teach others how to use the reports created. • Digital Customer Journey Analysis - Partner directly with leaders on the team and stakeholders to provide actionable insights on the ecommerce customer experience. Responsible for executing analysis using Adobe Analytics to understand customer experiences and pain points. Produce compelling visualizations and insights to tell the story of the customer journey. Communicate those insights clearly and appropriately throughout the organization, while providing your unique data perspective. • Data Validation – Troubleshoot, validate, and investigate any nuances in the data. Define and partner on requirements to establish a best-in-class data environment. Requirements · Bachelor’s degree or 2-3+ years of journey/digital analytics experience · Demonstrated a curiosity-mindset and ability to identify patterns in data · Collaborative partner working across functional areas · 3+ years in Adobe Analytics · 3+ years experience in digital analytics · Proficient in Excel and PowerPoint as it relates to visualizing data · Strong presentation skills, both verbal and written · Creative problem solver · Commitment to building strong relationships