Adobe Customer Journey Analytics (CJA) Developer

Job Title: Adobe CJA (Customer Journey Analytics) Developer Location: Remote Role Duration: Long-term Contract Job Description: • We are seeking a skilled Adobe Customer Journey Analytics (CJA) Developer with deep expertise in Adobe's Customer Journey Analytics platform, data stewardship, and a solid analytical background. • This role will focus on managing and analyzing data, developing dashboards and reports, and integrating Adobe CJA with other Adobe Experience Cloud solutions. • You will play a pivotal role in optimizing customer journey insights and ensuring data accuracy, governance, and best practices. Responsibilities: • Build, configure, and optimize Adobe CJA setups to support customer journey tracking across multiple touchpoints. • Responsible for data stewardship in the Adobe Experience Platform (AEP) Data Lake, ensuring the accuracy, integrity, and quality of the data being ingested and analysed. • Analyse both CJA and Adobe Analytics data, with a clear understanding of metrics, dimensions, and filters to derive actionable insights. • Develop comprehensive dashboards and reports within both AA and CJA to track customer behaviours, identify patterns, and provide real-time insights to the business. • Develop journey dashboards, summarize findings, recommend next steps, and continuously improve the customer experience based on data-driven insights. • Help develop data connectors and integrate CJA with Adobe Real-time CDP (RTCDP) and Adobe Journey Optimizer (AJO) to streamline data flow and enhance the marketing technology stack. • Support the tuning of CJA models and data schemas to ensure performance, scalability, and data accuracy. • Assist in the development of governance frameworks for CJA, enforcing best practices for accessing reports, managing data, and ensuring compliance with data security standards. • Work closely with stakeholders, including marketing, IT, and data teams, to ensure the CJA platform aligns with business objectives. Experience: • 3+ years of experience working with Adobe Analytics and/or Adobe Customer Journey Analytics. • 2+ years of experience in data stewardship within the AEP Data Lake, with a focus on analyzing AA data. • Strong background in data architecture, analytics, or data engineering with Adobe Experience Cloud products. • Experience developing dashboards and reports in Adobe Analytics and CJA. • Familiarity with developing insights from analytics data and recommending actionable steps. Technical & Soft Skills • Proficiency in Adobe Customer Journey Analytics, Adobe Experience Platform (AEP), and Adobe Analytics. • Experience with integrating CJA with Adobe Real-time CDP and Adobe Journey Optimizer. • Familiarity with data visualization tools such as Tableau, Power BI, or similar. • Strong knowledge of JavaScript, SQL, and ETL processes. • Experience with API integrations and data flow management. • Analytical mindset with the ability to interpret complex data and extract insights. • Excellent communication and collaboration skills, with the ability to work effectively with both technical and non-technical teams. • Ability to manage multiple projects and deadlines effectively. Preferred Qualifications: • Adobe Certified Expert in Analytics or Customer Journey Analytics. • Experience in marketing automation and customer experience optimization. • Familiarity with other Adobe Experience Cloud products like Adobe Campaign, Adobe Target, or Adobe Journey Optimizer. Shubham Hayaran Senior Technical Recruiter Net2Source Inc.