Ads Operations Associate

Role Overview As a Promo Operations Associate, you will be responsible for managing and executing promotional and advertising campaigns across the restaurant business. You will work closely with Sales, Product, and Engineering teams to ensure campaigns are launched accurately, monitored effectively, and optimized for performance. This role also supports the scalability and integrity advertising programs. Key Responsibilities 1. Campaign Management & Execution • Own and manage rapid-turn promotional campaigns for enterprise and mid-market restaurants • Ensure campaigns are executed accurately and efficiently • Monitor live campaigns and troubleshoot issues in real time 1. Cross-Functional Collaboration • Partner with Sales, Product, Engineering, and Marketing teams • Ensure smooth execution and alignment across stakeholders • Provide feedback to improve campaign processes and tools 1. Data Analysis & Reporting • Use SQL to extract, manipulate, and analyze large datasets • Track campaign performance and support data-driven decision-making • Translate data insights into actionable recommendations 1. Campaign QA & Data Management • Assist in quality assurance (QA) of campaigns before launch • Support data entry and migration projects related to Ads Manager • Maintain high standards of data accuracy and campaign quality 1. Process Improvement & Tools • Work with Product and Engineering to improve campaign workflows • Support adoption of new Ads Manager systems while using legacy tools • Leverage AI tools (e.g., ChatGPT, Claude, Gemini) to improve efficiency and workflows What You’ll Do Well (Core Competencies) • Operate: Dive deep into technical and operational details; troubleshoot effectively • Build: Create and maintain scalable processes for campaign operations • Analyze: Turn complex data into clear, actionable insights • Partner: Collaborate effectively across cross-functional teams • Manage: Handle multiple workstreams in a fast-paced environment Required Qualifications • 2+ years of experience in: • Ad operations • Digital advertising • Data entry or data auditing • Strong SQL skills (writing queries, data analysis, dashboard creation) • Excellent communication and ability to work in cross-functional environments • Highly organized and detail-oriented with ability to manage high-volume work • Strong problem-solving skills with ability to work independently • Ability to prioritize and adapt in a fast-paced environment Nice to Have • Experience editing and optimizing SQL queries • Familiarity with design tools like Figma or Photoshop • Experience working with Product and Engineering teams on improvements • Experience using AI tools (ChatGPT, Claude, Gemini) for workflow efficiency • Experience with reporting tools such as Salesforce, Sigma, Tableau, or similar platforms • Experience in high-growth or startup environments