AI & Automation Outcomes Consultant

AI & Automation Outcomes Consultant (2 year Fixed-Term Contract) London, Glasgow or Cardiff | Hybrid + Highly Flexible Working | £35,232 - £48,561 per annum & Benefits Across government, digital and technology transformation is no longer simply an enabling function; it is central to how public bodies deliver better services, protect resilience, support policy outcomes and respond to the growing expectations of citizens, businesses and colleagues. Ofgem has a vital role in the UK’s energy system, protecting consumers and helping to enable a more secure, fair and sustainable energy future. As the organisation continues to evolve, our newly designed Digital, Data and Security Services (DDSS) team will be critical to how Ofgem modernises its services, strengthens its platforms and supports wider government priorities. Ofgem is on an exciting transformational journey. Within DDSS, we are strengthening the foundations of our both our entire function and all elements of our DDSS estate, building greater internal capability and creating the platforms, services and governance needed to support a modern regulator. In short, this is an opportunity to join Ofgem at a pivotal moment and help shape the next stage of its digital, data, security, and technology maturity. The Role As an AI & Automation Outcomes Consultant, you'll work closely with the Lead AI Outcomes Consultant to identify where AI and automation can solve business challenges and deliver measurable value across the organisation. You'll partner with stakeholders across Ofgem to understand complex problems, translate them into practical AI and automation solutions and support projects from early discovery through to implementation and continuous improvement. Along the way, you'll help build organisational capability by coaching teams and championing the practical use of AI across the business. You will be responsible for: • Working with stakeholders across Ofgem to identify opportunities where AI and automation can deliver measurable business benefits. • Translating business challenges into technically feasible AI and automation solutions. • Helping design end-to-end AI solutions that align with Ofgem's product development standards and governance. • Demonstrating how AI technologies can solve real business problems through proof-of-concepts and early-stage discovery work. • Building strong relationships with senior stakeholders to co-design solutions that meet user, business and regulatory needs. • Supporting delivery teams by providing both technical and business insight to overcome delivery challenges. • Applying knowledge of emerging AI technologies to shape solution design and mentor colleagues. • Supporting the transition of projects from proof of concept through MVP, scaling and continuous improvement. • Coaching teams across the organisation on practical approaches to operationalising AI and data products. • Communicating outcomes, insights and recommendations clearly to technical and non-technical audiences. What we're looking for We're looking for someone who combines strong technical knowledge with excellent stakeholder engagement skills and a genuine passion for helping organisations unlock the value of AI. Essential Criteria • Experience designing, developing and embedding AI and data science solutions that deliver measurable business value. • Practical experience using a range of AI and data science tools and techniques. • A good understanding of responsible and ethical AI, including governance and risk considerations. • Experience working collaboratively with data scientists, data engineers and multidisciplinary delivery teams. • Strong communication skills, with the ability to explain complex technical concepts to a wide range of audiences. • Experience translating business needs into practical technical solutions. • An understanding of Agile and iterative delivery approaches. • The ability to build trusted relationships with stakeholders across technical and business functions. Desirable • Experience delivering AI solutions using Agile methodologies that provide value early and iteratively. • Experience using user research and understanding user needs to shape AI products and services. Why join Ofgem? This is an opportunity to play a significant role in Ofgem’s journey, as part of a newly formed and high-performing team that is shaping a critical government organisation at a time when its work has never been more important. Government or wider public sector experience would be beneficial, but is not essential. If you are interested in applying for this opportunity, please reach out to Bev Evans on 020 8253 1806 or via email at Ofgem-AIO@global-resourcing.com