Golden Technology
Analyst-Customer Journey Analytics
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for an Analyst-Customer Journey Analytics with a contract length of "unknown," offering a pay rate of "unknown." The position requires strong experience in Customer Journey Analytics, data interpretation, and performance metrics in AI-driven environments. Remote work is available.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
Unknown
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🗓️ - Date
April 14, 2026
🕒 - Duration
Unknown
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🏝️ - Location
Unknown
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📄 - Contract
Unknown
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🔒 - Security
Unknown
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📍 - Location detailed
Cincinnati Metropolitan Area
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🧠 - Skills detailed
#AI (Artificial Intelligence)
Role description
This role plays an important part in helping teams use data to learn faster, focus on what matters most, and confidently scale experiences that deliver value for both customers and the business.
Key Responsibilities
This Analyst role supports our experience management platforms, including our content and asset management systems and search tools. We’re looking for someone who can translate complex data into clear insights that help teams make better decisions and improve customer experiences.
As experiences evolve with AI and new technologies, this person will help adapt how we measure success and evaluate performance. Working closely with Product, Design, Engineering, and Experience teams, the Analyst will help define how we measure what’s working, understand why it’s working, and identify opportunities for improvement.
Top Skills
• Strong experience using Customer Journey Analytics (CJA) to evaluate customer pathways, measure engagement, and connect experience performance to business outcomes.
• Ability to turn complex data into clear, actionable recommendations that help teams decide what to scale, improve, or stop doing.
• Experience analyzing platform and workflow metrics to identify ways teams can work more efficiently and increase impact.
Experience defining and refining performance metrics in environments that include personalization, testing, and AI-driven experiences
This role plays an important part in helping teams use data to learn faster, focus on what matters most, and confidently scale experiences that deliver value for both customers and the business.
Key Responsibilities
This Analyst role supports our experience management platforms, including our content and asset management systems and search tools. We’re looking for someone who can translate complex data into clear insights that help teams make better decisions and improve customer experiences.
As experiences evolve with AI and new technologies, this person will help adapt how we measure success and evaluate performance. Working closely with Product, Design, Engineering, and Experience teams, the Analyst will help define how we measure what’s working, understand why it’s working, and identify opportunities for improvement.
Top Skills
• Strong experience using Customer Journey Analytics (CJA) to evaluate customer pathways, measure engagement, and connect experience performance to business outcomes.
• Ability to turn complex data into clear, actionable recommendations that help teams decide what to scale, improve, or stop doing.
• Experience analyzing platform and workflow metrics to identify ways teams can work more efficiently and increase impact.
Experience defining and refining performance metrics in environments that include personalization, testing, and AI-driven experiences
