Analyst - Digital Product Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Role Description: Collects, analyzes, and reports product data to support decisions on day-to-day operations, strategic planning/forecasting and business issues/insights. Applies quantitative analysis, data mining and other advanced analytics techniques to better understand how users interact with products. Recommends which product data and metrics to monitor and measure to produce relevant business insights, including new and alternative data sources. Gathers, manipulates, and explores large datasets to test hypotheses, extract useful insights and create forecasts • Skilled in reporting/analytical applications (Python, Power BI, Data Modelling, and strong Excel Skills) • With hands-on Python skills, understands and applies Artificial Intelligence, Machine Learning Models (Regression and Classification), Business Intelligence and Visualization trends, and market standard methodologies • Experience in using LLMs (OpenAI GPT Models and Claude Code), Retrieval Augmented Generation (RAG), LangChain and Vectorization Techniques (TFIDF, Glove, BGE and Open AI Embeddings). • Knowledge on implementing Agentic AI use cases will be Plus. • Organizational Context • Reports to Portfolio/Product Director within Technology Portfolio Transformation Organization of Technology Business Enablement (TBE) Unit. Key Responsibilities: • Assists in developing data reports and dashboards to support product stakeholders and collaborators. • Supports product teams with statistical and quantitative analysis. • Works with business subject matter experts for Data Analysis on leveraging the expertise on Portfolio Metrics, Agility Metrics and Productivity Metrics. • Works with disparate datasets to prepare reporting or analytical models. • Summarizes results to address identified product team needs. • Translates complex technical concepts and analysis to non-technical audiences. • Works with product subject matter experts to define data and analytics requirements. • Contribute to project plans, use cases, user stories, or business cases. • Coordinates for the execution of the Data Analytics plan. • Convert Data into Insights with Data Analytical Skills using GEN AI Toolsets available within Amex. • Participates in Program Increment (PI) meetings and ensures the Stories and Features are planned in the backlog. • Understands and applies Artificial Intelligence, Machine Learning, BI and Visualization trends, and market standard methodologies • Coordinates communications and facilitates resolution of risks, issues, and changes tied to the product backlog Education & Experience: • 2-3+ years of experience in Data Analytics/Data Science Roles. • Experience with Agile and iterative software development methodologies • Proven track record managing large, complex features or products with multiple partners • Bachelor’s Degree in related field required; advanced degree preferred Knowledge/Skills: • Skilled in reporting/analytical applications (Python, Power BI, AI/ML, Data Modelling and strong Excel Skills) • Technology Core Competencies • Data Science and Analytics • Engineering Background • Agile Practices • Game Changers • Collaboration & Teamwork • Curiosity • Learnability Role Core Competencies: • Technical • Python, Power BI, Machine Learning, Artificial Intelligence - Emerging Technologies • Programming / Scripting Functional • Data Analysis • Data Visualization and Insights • Leadership • Analytical Thinking Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: • Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.