Analyst/Developer – General 3

Cullerton Group has a new opportunity for a Cloud Support Engineer (AWS / DevOps) (Analyst/Developer – General 3). The work will be done onsite or hybrid depending on the customer’s preference (Chicago, Peoria, or Irving, TX – currently hybrid with 2 days onsite per week). This is a long-term position that can lead to permanent employment with our client. Compensation is up to $65/hr + full benefits (vision, dental, health insurance, 401k, and holiday pay). Job Summary Cullerton Group is seeking a Cloud Support Engineer (AWS / DevOps) to support production stability and operational performance of cloud-based platforms. This role focuses on managing incidents, improving system reliability, and supporting AWS-hosted services and APIs in a fast-paced enterprise environment. The candidate will work cross-functionally to diagnose issues, drive resolution, and enhance operational readiness through documentation and continuous improvement. This position offers strong exposure to cloud technologies, enterprise systems, and real-time production support. Key Responsibilities • Own incident tickets through the full lifecycle, from initial triage to resolution and closure • Collaborate with engineering, platform, product, and operations teams to diagnose issues and coordinate fixes • Communicate incident status, impact, and resolution progress to stakeholders • Lead or contribute to root cause analysis and track follow-up actions • Ensure platform reliability through monitoring, alerting, security, and operational best practices Required Qualifications • Bachelor’s degree preferred (not required) in Computer Science, Information Systems, or related field • 2–4 years of experience supporting production-grade, customer-facing platforms in complex environments • Strong experience with AWS services (Kinesis, Lambda, Fargate) and CI/CD tools such as Azure DevOps • Experience with ServiceNow for incident management and enterprise ITSM frameworks • Strong understanding of monitoring, alerting, runbooks, and operational readiness practices Preferred Qualifications • Experience working in cross-functional, enterprise environments supporting cloud-based platforms • Ability to drive root cause analysis and continuous improvement initiatives • Experience developing runbooks, documentation, and operational workflows • Strong troubleshooting and analytical skills with an ownership mindset Why This Role? This position offers an opportunity to contribute to meaningful engineering and design work that supports a global leader in heavy machinery and manufacturing. Cullerton Group provides a professional environment with growth potential and a strong partnership with our client.