Analytics Consultant

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Analytics Consultant in Charlotte, NC (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today. Contract Duration: 5 Months Required Skills & Experience • 4+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. • 4+ years of Systems Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Skills & Experience • Bilingual conversational proficiency in English and Spanish for speech and text translations • Knowledge and understanding of Interactive Voice Response (IVR) • Knowledge and understanding of contact center environments and associated telephony technologies including Interactive Voice Response (IVR) systems and routing platforms (i.e. Five9, Dialogflow CX, Nuance, Genesys) • Experience reviewing business requirements, functional specification documents, voice design flows • Knowledge and understanding of creating manual and automated test plans, test cases, test procedures, test scripts, and expected results • Knowledge and understanding of all phases of product development and testing lifecycle • Knowledge and understanding of application testing methodologies, tools, and execution (i.e. ALM, Octane) • Knowledge and understanding of project management and agile methodologies, processes, and tools (i.e. Scrum, Kanban, Jira) • Experience delivering results in a fast-paced, deadline driven environment • Ability to deliver concise, time critical information to all levels of management, technology and business teams • Strong analytical skills with high attention to detail and accuracy • Excellent verbal, written, and interpersonal communication skills What You Will Be Doing • Consult on or participate in moderately complex initiatives and deliverables within Analytics and contribute to large-scale planning related to Analytics deliverables. • Review and analyze moderately complex Analytics challenges that require an in-depth evaluation of variable factors. • Contribute to the resolution of moderately complex issues and consult with others to meet Analytics deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements. • Collaborate with client personnel in Analytics. • Analyze business requirements and functional system design specifications to create and execute test strategies and test cases • Specify test data requirements and work with enterprise data team to obtain necessary test plan data • Perform release validation and regression testing post-production installations, typically occurring outside of standard business hours; some weekend and/or evening hours are required • Work with Product Owner/Product Managers and Tech partners to confirm issues identified during testing and validate that requirements are met • Serve as UAT point of contact; represent UAT on project/scrum teams, release planning meetings, and release events • Log, track and verify resolution of software and specification defects • Understand and ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives • Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals • Develop/maintain standards and procedures to determine product quality and release readiness • Drive innovation and streamline overall testing processes Posted By: Mark Wells