Analytics & Insights Analyst

Primary Job Title: Analytics & Insights AnalystAlternate/Related Job Titles: • Digital Analytics Specialist • Business Intelligence Analyst • Customer Insights Analyst • Data Visualization Analyst Location: Newark, NJOnsite Flexibility: OnsiteContract Details: • Position Type: Contract • Contract Duration: 9 months • Start: As Soon As Possible • Pay Rate: $68.94 - $93.27 per hour Job SummaryWe are seeking a highly analytical and data-driven Analytics & Insights Analyst to join the Global Customer Service (CS) organization. This role focuses on driving operational efficiency, digital optimization, and customer experience improvements through analytics, reporting, and actionable insights. The ideal candidate thrives at the intersection of data, business strategy, and technology, leveraging analytics to shape the digital experience across CS Operations and customer-facing platforms such as the Help Center and Contact Us sites.Key Responsibilities • Data Analysis: Gather, manipulate, and analyze complex datasets to uncover actionable insights that support customer service strategy and digital optimization. • Visualization & Reporting: Build intuitive dashboards, reports, and presentations using tools like Tableau and AWS QuickSight to communicate data-driven findings. • Project Support: Partner with cross-functional teams to support initiatives through ideation, measurement definition, reporting, and impact analysis. • A/B Testing: Assist in test setup, execution, and post-analysis to measure optimization success (Adobe Target preferred). • Digital Subject Matter Expert: Provide expertise in digital analytics and customer behavior profiling across web platforms. • Data Integration: Connect digital analytics data to enterprise reporting tools, ensuring data quality, governance, and standardization. • Collaborate with Customer Service leadership and product teams to measure total business impact of digital initiatives. Required Experience • Bachelor’s degree in Engineering, Business Analytics, Information Systems, Statistics, or related quantitative discipline. • 5+ years of experience in data analytics, including 1+ year in digital analytics. • Advanced proficiency in SQL, Python, and Excel for data analysis and automation. • Strong experience with Adobe Analytics and A/B testing platforms (Adobe Target preferred). • Hands-on experience developing data visualizations and dashboards using Tableau or AWS QuickSight. • Solid understanding of ETL processes, data warehousing, and schema design. • Knowledge of statistical concepts such as hypothesis testing, confidence intervals, and regression analysis. • Excellent communication skills, with the ability to translate technical findings into clear business insights. Preferred Experience • Experience in customer experience analytics or Customer Service (Help Center, Contact Us) environments. • Familiarity with the AWS technology stack (Redshift SQL, S3, DynamoDB). • Knowledge of front-end web technologies (HTML5, JavaScript, CSS3, Git). • Experience implementing personalization or testing solutions like Optimizely. • Mentorship experience guiding junior analysts. Required Skills • Digital Analytics & Web Optimization • SQL / Python / Tableau / QuickSight • Adobe Analytics & A/B Testing • Statistical Analysis & Data Storytelling Preferred Skills • AWS Data Stack (Redshift, S3, DynamoDB) • Customer Journey Analytics • Data Governance & Quality Management • Cross-Functional Collaboration Additional Skills • Business Insight & Problem Solving • Data Visualization & Reporting Automation • Digital Performance Optimization Benefits • Medical, Vision, and Dental Insurance Plans • 401k Retirement Fund About the ClientLeading audiobook producer revolutionizing the industry with innovative technology and superior programming. Our passion for well-composed, artfully performed audiobooks has earned millions of loyal subscribers worldwide. Our People Principles guide our team of pioneers and inventors to deliver exceptional customer experiences and drive positive change.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As an economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 companies across banking, insurance, financial services, life sciences, biotech, utility, and retail sectors throughout the U.S. and Canada. We look forward to helping you land your next great career opportunity!Job Number: 25-27499 #gttjobs