Automation Workflow Lead

Role: Automation Workflow Lead Location: California (Remote) Duration: 12 Months (Extendable) Required Qualifications: • 8+ years of experience in workflow automation, system integration, or business process engineering • 3+ years of hands-on experience with n8n and Zapier • Strong experience building scalable workflow automations in enterprise environments • Experience with cloud platforms such as AWS, Azure, or Google Cloud • Strong scripting or programming skills in JavaScript, Python, or Node.js • Experience with CI/CD pipelines and automation deployment processes • Understanding of database systems, SQL, and data transformation techniques • Familiarity with Agile/Scrum delivery methodologies • Strong analytical, troubleshooting, and problem-solving skills > Workflow Automation Platforms (Mandatory) • Candidates must have strong hands-on expertise with: - n8n - Zapier - Make (Make.com) or similar automation tools • API & Integration Expertise (Mandatory) - REST APIs - Webhooks - OAuth 2.0 - JSON/XML data handling - API authentication and integration patterns - Third-party SaaS integrations About the Role: Genesys is seeking an experienced Automation Workflow Lead to drive enterprise-wide automation initiatives across customer experience, operations, sales, marketing, and support functions. The ideal candidate will have deep expertise in workflow automation platforms, API integrations, and AI-powered process orchestration to design scalable, secure, and high-performing automation ecosystems. This role will focus on building intelligent workflow automations that improve operational efficiency, reduce manual effort, enhance customer engagement, and accelerate business processes across enterprise platforms. What Makes This Role Unique: - Opportunity to build enterprise-scale intelligent automation solutions - Work at the intersection of AI, workflow automation, and customer experience - Lead large-scale automation transformation initiatives - Collaborate with global teams driving next-generation CX innovation Education: Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or related field preferred.