A well-known telecom company is seeking a Staff AWS Connect Developer to lead the development of advanced cloud-based contact center solutions. If you're passionate about building scalable, intelligent customer engagement platforms using AWS technologies, we want to hear from you. 🌟 What You'll Do • Architect and implement contact flows in AWS Connect, including IVR menus, call routing, and external system integrations • Configure AWS Connect instances, queues, and phone numbers based on business needs • Develop Lambda functions (C# or JavaScript) to enable dynamic call handling and backend operations • Integrate AWS Connect with services like DynamoDB, S3, Lex, and API Gateway • Build secure RESTful APIs using AWS API Gateway with authentication and throttling policies • Monitor performance metrics via CloudWatch and optimize system reliability and scalability • Document technical designs, configurations, and troubleshooting procedures • Collaborate with cross-functional teams in agile environments to deliver high-impact solutions 🧠 What You Bring • Bachelor's in Computer Science or related field (Master’s preferred) • Extensive hands-on experience with AWS Connect • Strong proficiency in AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch • Solid understanding of IVR systems, call routing, and contact center operations • Experience with React, Python, JavaScript, or Java • Familiarity with RESTful APIs and microservices architecture • Excellent problem-solving and communication skills • AWS certifications (e.g., Solutions Architect, Developer) are a plus • Exposure to CI/CD pipelines and DevOps practices is desirable 💡 Why Join Us? • Be part of a forward-thinking team shaping the future of telecom customer experiences • Work with cutting-edge AWS technologies in a dynamic, collaborative environment • Opportunity to innovate and drive meaningful impact across millions of customer interactions 🔗 Ready to take your cloud expertise to the next level? Apply now and help us redefine the contact center experience.