Role:- AWS connect Engineer Remote Job Summary: We are seeking an experienced AWS Connect Engineer to design, implement, and support cloud-based contact center solutions using Amazon Connect. You will play a key role in configuring call flows, integrating third-party systems, and optimizing the overall customer service experience through cloud-native technologies. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Key Responsibilities: • Design, develop, and maintain Amazon Connect contact center solutions including call flows, queues, routing profiles, and IVRs. • Integrate Amazon Connect with other AWS services such as Lambda, Lex (Chatbots), Polly, DynamoDB, S3, CloudWatch, and external CRMs or ticketing systems (e.g., Salesforce, Zendesk). • Develop Lambda functions to support real-time call processing and data integrations. • Work closely with customer experience teams to understand business requirements and optimize call routing logic. • Monitor, troubleshoot, and improve contact center performance using CloudWatch, AWS Connect Metrics, and analytics tools. • Support user authentication, customer data access, and real-time reporting solutions. • Implement CI/CD pipelines and infrastructure as code using tools like CloudFormation or Terraform. • Ensure compliance with security and privacy standards across all voice and data interactions. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Required Skills & Qualifications: • Overall 8+yrs with 3+ years of experience with Amazon Connect and cloud contact center engineering. • Strong understanding of AWS Lambda, Lex, Polly, CloudWatch, S3, and related AWS services. • Experience in building and maintaining IVRs, routing profiles, and call flows within Amazon Connect. • Proficiency in JavaScript, Python, or Node.js for Lambda function development. • Familiarity with REST APIs and CRM integrations. • Strong problem-solving and communication skills, with an ability to explain technical concepts to non-technical stakeholders. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Preferred Qualifications: • AWS Certification (e.g., AWS Certified Solutions Architect, Developer, or Machine Learning – Lex/Polly). • Experience with Chatbots, Contact Lens, Amazon Lex V2, or real-time transcription tools. • Background in telecom or customer support technology. • Experience with enterprise telephony, SIP, or CTI integration is a plus.