Quantum World Technologies Inc.
AWS Connect SME
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for an AWS Connect SME in Dallas, TX, with a contract length of "unknown". The pay rate is "unknown". Requires 10+ years of experience, strong AWS Connect skills, and knowledge of CRM integrations. Onsite work is required three days a week.
🌎 - Country
United States
💱 - Currency
$ USD
-
💰 - Day rate
Unknown
-
🗓️ - Date
May 30, 2026
🕒 - Duration
Unknown
-
🏝️ - Location
On-site
-
📄 - Contract
Unknown
-
🔒 - Security
Unknown
-
📍 - Location detailed
Dallas, TX
-
🧠 - Skills detailed
#DynamoDB #IAM (Identity and Access Management) #Sentiment Analysis #AI (Artificial Intelligence) #Lambda (AWS Lambda) #VPC (Virtual Private Cloud) #AWS (Amazon Web Services) #CRM (Customer Relationship Management) #"ETL (Extract #Transform #Load)" #Cloud #Compliance #GDPR (General Data Protection Regulation) #Security #Automation #MS Dynamics #S3 (Amazon Simple Storage Service)
Role description
AWS Connect SME
Dallas TX, onsite, 3 days in office in a week
10+ Years profile
Job Description:
Role Overview
• We are seeking an experienced AWS Connect Subject Matter Expert SME to support a strategic discovery and transformation engagement for the customer
• The SME will partner closely with the Architect to assess the customers’ existing contact center landscape identify automation and AIled opportunities and codevelop a comprehensive implementation roadmap leveraging Amazon Connect and the broader AWS AIML ecosystem
Key Responsibilities
• Collaborate with the Architect and customer stakeholders to understand the current contact center CX landscape telephony stack integrations and pain points
• Conduct discovery workshops to capture functional and nonfunctional requirements
• Assess feasibility of migrating modernizing legacy contact center platforms Avaya Genesys Cisco UCCEUCCX etc. to Amazon Connect
• Identify opportunities for Automation GenAI and Conversational AI Amazon Lex Amazon Q Contact Lens Amazon Bedrock integrations
• Define target state architecture covering IVR flows omnichannel routing agent workspace WFM analytics and CRM integrations Salesforce ServiceNow Dynamics etc.
• Develop a phased implementation roadmap with effort estimates risks and dependencies
• Contribute to solution proposals BoMs and customer facing presentations
• Participate in daily standups and customer facing discussions as required
Required Skills Experience
• Experience in contact center CX domain with 3 years handson with Amazon Connect
• Strong understanding of Amazon Connect core services Contact Flows Routing Profiles Queues Quick Connects Tasks Customer Profiles Voice ID Contact Lens
• Handson experience with Amazon Lex V2 Lambda Kinesis DynamoDB S3 CloudWatch Pinpoint and Amazon Q in Connect
• Experience integrating Amazon Connect with CRMs Salesforce Service Cloud ServiceNow MS Dynamics and WFM tools NICE Verint Calabrio
• Knowledge of telephony concepts SIP DIDTollfree SBCs number porting
• Exposure to GenAI Conversational AI use cases in contact centers agent assist call summarization sentiment analysis self-service automation
• Familiarity with AWS security IAM VPC and compliance frameworks HIPAA PCIDSS GDPR
• Strong consultative workshop facilitation and customer engagement skills
AWS Connect SME
Dallas TX, onsite, 3 days in office in a week
10+ Years profile
Job Description:
Role Overview
• We are seeking an experienced AWS Connect Subject Matter Expert SME to support a strategic discovery and transformation engagement for the customer
• The SME will partner closely with the Architect to assess the customers’ existing contact center landscape identify automation and AIled opportunities and codevelop a comprehensive implementation roadmap leveraging Amazon Connect and the broader AWS AIML ecosystem
Key Responsibilities
• Collaborate with the Architect and customer stakeholders to understand the current contact center CX landscape telephony stack integrations and pain points
• Conduct discovery workshops to capture functional and nonfunctional requirements
• Assess feasibility of migrating modernizing legacy contact center platforms Avaya Genesys Cisco UCCEUCCX etc. to Amazon Connect
• Identify opportunities for Automation GenAI and Conversational AI Amazon Lex Amazon Q Contact Lens Amazon Bedrock integrations
• Define target state architecture covering IVR flows omnichannel routing agent workspace WFM analytics and CRM integrations Salesforce ServiceNow Dynamics etc.
• Develop a phased implementation roadmap with effort estimates risks and dependencies
• Contribute to solution proposals BoMs and customer facing presentations
• Participate in daily standups and customer facing discussions as required
Required Skills Experience
• Experience in contact center CX domain with 3 years handson with Amazon Connect
• Strong understanding of Amazon Connect core services Contact Flows Routing Profiles Queues Quick Connects Tasks Customer Profiles Voice ID Contact Lens
• Handson experience with Amazon Lex V2 Lambda Kinesis DynamoDB S3 CloudWatch Pinpoint and Amazon Q in Connect
• Experience integrating Amazon Connect with CRMs Salesforce Service Cloud ServiceNow MS Dynamics and WFM tools NICE Verint Calabrio
• Knowledge of telephony concepts SIP DIDTollfree SBCs number porting
• Exposure to GenAI Conversational AI use cases in contact centers agent assist call summarization sentiment analysis self-service automation
• Familiarity with AWS security IAM VPC and compliance frameworks HIPAA PCIDSS GDPR
• Strong consultative workshop facilitation and customer engagement skills
