Azure Support Engineer

Job Title - IT Operations Support Engineer-Azure Base Location – Dearborn, Michigan(Hybrid) Duration – 8+ months Interview Type: Video & In person • • Candidates local to Dearborn Michigan Only • • Job Description : • The IT Operations Support Engineer is primarily responsible for following and critically reviewing policies and configurations for the use of cloud apps & services, taking responsibility for customer-report issues through troubleshooting to successful resolution, tracking and communication, maintaining a secure cloud environment, ensuring appropriate availability of services, and supporting app/services operations including determining the appropriate escalation path as needed. This role may also require occasional evening and weekend support of planned maintenance activities. • The ideal candidate will be able to work independently identifying and resolving issues in a timely manner. • This is intended to be an on-going role Essential Job Functions: • Works with Tech Owner/Manager and leads to get appropriate approvals • Evaluate existing processes, identify opportunities, and implement improvements to increase efficiency. • Support QA and production releases. • Document information in the form of knowledge based technical notes and articles, including support documentation. • Provide prompt and accurate feedback to developers and/or customers. • Ensure proper recording and closure of all issues. • Prepare accurate and timely reports as needed. • Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams, including Security. • Stay current on technological landscape and emerging methodologies sharing best practices amongst teams. • Complete the necessary security, technical and process improvement training curriculum as assigned. • Onboarding new partners for multiple projects. • Ability to troubleshoot on-boarding issues. • Ability to configure monitoring and logs and run regression test scripts. • Reports out the volume of success & issues on weekly level. • Ability to pick up on new technology and best practices. • Ability to prototype new concepts. Other Responsibilities: • Be part of a weekly on-call rotation schedule to monitor and troubleshoot system and infrastructure issues and handle escalations with hosting and cloud partners as assigned. • Troubleshoot production issues as needed, including off-hours and on-call support. • Attend daily standups. Minimum Qualifications and Job Requirements: • Proven working experience in enterprise technical support • Basic knowledge of systems, utilities, and scripting • Team Player • Strong problem-solving skills • Excellent client-facing skills • Excellent written and verbal communication skills • Working knowledge with Cloud environments such as Microsoft Azure, Amazon Web Services, and Google Cloud Platform. • Technical knowledge of Atlassian (Jira/Confluence/Crowd) preferred • Experience automating routine data tasks using various automation/scripting tools (e.g., Jenkins, JFrog, SonarQube) • Cloud certifications preferred, such as Azure Administrator Associate