Role: Business Analyst Location: Des Moines, IA, USA, 50309 (Hybrid) Duration: Contract Preferred certification: ITILv4 certification preferred Required Skills: • BA for Service Management, preferably knowledgeable and experienced in ITSM, ITILv4 (5 Years) • Ability to effectively prioritize and execute tasks while under pressure (5 Years) • Ability to ensure that user expectations are met during the testing process (5 Years) • Ability to identify and analyze suitable opportunities for test automation (5 Years) • Ability to prioritize and manage multiple projects and project activities simultaneously, while meeting established deadlines (5 Years) • Create and execute test plan (5 Years) • Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards (5 Years) • Azure DevOps (ADO), Atlassian’s Jira, IBM’s Rational Team Suite (RTC) (5 Years) • Business process definition, requirements definition, and development and support of integrated business applications (5 Years) • Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation (5 Years) • Demonstrate strong verbal and written communication skills (5 Years) • Knowledge of business process analysis, techniques, design, and development (5 Years) • Requirements and Use Case documentation (5 Years) • Excellent interpersonal, verbal and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, IT professionals, and subject matter experts • Experience in process mapping, group facilitation, data gathering and analysis, and phases of project life cycle (requirements gathering, design, development, deployment, training, and measuring effectiveness.) • Experience delivering software as part of an agile delivery team • Strong ability to work effectively within time constraints, changing priorities, and independently • Proficient in Microsoft Office Suite including Excel, Word, PowerPoint and Visio • Experience with requirement gathering software such as Azure DevOps, TFS, JIRA, or RTC • Analyze business strategy and user needs, document specifications, and translate business objectives into proper system requirement specifications • Guide business customers through business case development for new applications/functionality, including cost / benefit analysis and risk / impact analysis • Understanding of how to deliver value through realizations of benefits, avoidance of cost, identify new opportunities and modernizing the organization • Focus on continuous improvement for both the business process and the underlying technologies and system support • Strong ability to decompose complex