Business Analyst

• • • PLEASE READ FIRST • • • • We can not provide sponsorship or work C2C. W2 only. • This is a 6-month contract (with likely extensions) opportunity through CDW working for our end client. • Hybrid schedule position - candidates must be available to work on site 2-3 days/week in St. Paul, MN, the other 2-3 days/week working remotely. JOB DESCRIPTION: Business & Systems Analysis • Assist QA leads in the creation and maintenance of Requirements Traceability Matrix (RTM) artifacts to ensure test coverage and alignment with requirements. • Create Business Requirements Specification (BRS) documentation to clearly define functional and non-functional requirements. • Facilitate requirement gathering sessions with stakeholders and end users. • Develop and refine wireframes to support solution design and requirements gathering. • Create current state process flow documentation and future state process maps. • Act as a bridge between business users, operations, and IT to define requirements and translate them into system solutions. • Analyze, assess, and recommend improvements to existing business systems and procedures. • Perform cost-benefit and return-on-investment analyses to support system decisions. • Identify redundancies, inefficiencies, and process gaps; recommend and implement process improvements. • Support contract renewals and vendor relationship management for enterprise systems. • Develop and write user documentation, training materials, manuals, and system guides. Agile / Product Ownership • Work within an Agile environment, collaborating closely with development and QA teams. • Support and if necessary own Product Owner tasks, including defining features, creating and refining user stories, and managing backlogs. • Participate in sprint planning, daily standups, retrospectives, and other Agile ceremonies. • Collaborate with stakeholders to prioritize work and ensure delivery of business value. • Serve as a subject matter expert and advocate for users and stakeholders during the development lifecycle. System Maintenance & Enhancements • Review, test, and implement vendor-delivered system enhancements and upgrades. • Maintain foundation tables, security, and permission structures. • Support the creation, validation, execution, and documentation of test scripts and system modifications. • Ensure proper system integration with related applications. • Troubleshoot and resolve system issues post-implementation. Reporting & Data Management • Extract, manipulate, and analyze system data to support reporting and decision-making. • Create and maintain custom queries and data sets for analysis. • Integrate data with reporting tools to automate and improve reporting processes. • Provide guidance and training to users of reporting and data tools. Leadership & Collaboration • Provide expertise and guidance to stakeholders, project teams, and junior analysts. • Lead and coordinate interdepartmental initiatives and cross-functional projects. • Prepare and manage project plans, budgets, schedules, and deliverables. • Collaborate with consultants and vendors; review deliverables and monitor quality. • Train and support staff on system usage, updates, and enhancements. Minimum Qualifications • Bachelor's degree in Business Administration, Finance, MIS, or Economics • Five (5) years’ experience as Business Analyst or Systems Analyst • Two (2) years’ experience performing configurations, modifications, or enhancements within enterprise business applications • Master’s degree in business administration, Finance, MIS, or Economics may substitute for two years’ experience Desired Skills • Experience with large, complex SaaS vendor implementations • Experience with large transit initiatives • Experience with large transformation initiatives • Exceptional soft skills and emotional intelligence to navigate at multiple levels across the organization • IIBA Certification • Experience creating and maintaining dashboards in Power BI to support reporting and analytics. • Experience with Miro, Mural, Microsoft Whiteboard, and other collaboration tools. • Experience working in waterfall, agile, and hybrid delivery environments. • Strong knowledge of enterprise systems (e.g., HRIS, PeopleSoft Financials, or equivalent). • Understanding of interdepartmental processes such as budgeting, procurement, HR, and finance. • Proficiency in business process improvement, workflow optimization, and change management. • Experience working in Agile environments and supporting Product Owner responsibilities. • Advanced analytical skills, including process mapping, data analysis, and metrics reporting. • Strong technical skills, including proficiency in MS Excel (pivot tables, charts), Word, PowerPoint, Access, and database management. • Experience with SQL queries or similar reporting tools preferred. • Ability to develop and deliver clear documentation, training, and presentations. • Excellent interpersonal and communication skills, with the ability to collaborate across all organizational levels. • Strong problem-solving, negotiation, and decision-making abilities in complex, ambiguous situations. • Ability to foster teamwork and promote an inclusive, respectful workplace culture. • Local to the Twin Cities area