Business Analyst 2

Job Title: Business Analyst 2 Location: 100% Remote (candidates can work any timezone but they will need to attend infrequent meetings with teams in India and Europe so candidates in or close to EST may be a better fit.) Duration: 4 Months (Hoping to extend into FY27) Schedule: M–F, 40 hours/week Pay Rate Range: $25 – $30/hr Role 1: Feedback Operations & Analysis Key Responsibilities • Monitor and review ESS feedback submitted in OCV on a daily basis • Perform root cause analysis in collaboration with SMEs • Categorize feedback and assign ownership to appropriate teams • Track issues, follow up on progress, and ensure timely resolution • Prepare and deliver reports and insights to stakeholders Role 2: Knowledge & Content Management Key Responsibilities • Own content and knowledge issues across supported applications • Manage and maintain content within SharePoint and KM platforms • Identify and fill gaps in existing documentation • Partner with content owners to ensure updates are completed • Develop and document a Knowledge Management (KM) roadmap • Review current support knowledge practices and recommend improvements Experience Candidate Requirements • 2–4 years of relevant professional experience • Experience working in a large enterprise organization (required) • Experience presenting data and insights to leadership (required) Education • No degree required (degree is a plus but not mandatory) Disqualifiers • No large-enterprise experience • No experience presenting data to stakeholders or leadership Top 3 Must-Have Hard Skills • Power BI – minimum 2–3 years (data analysis, reporting, dashboards) • Microsoft Excel, Word, PowerPoint – minimum 2 years • Data presentation to stakeholders – minimum 2 years Preferred / Ideal Profile • Experience building custom Power BI reports and dashboards • Ability to distinguish between process, content, and technical issues • Strong analytical and problem-solving skills • Excellent communication with SMEs and IT teams • High attention to detail and tracking accuracy • Ability to manage multiple workstreams simultaneously • Strong organizational and project management skills If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.