Business Analyst

We are looking for a Business Analyst with strong analytical and problem-solving skills to trace issues, investigate root causes, and provide data-driven insights. This role partners closely with business stakeholders to ensure decisions are fact-based, customer needs are clearly understood, and business value is prioritized. This individual will also groom and manage the backlog to ensure requirements are well-defined and ready for development within an Enterprise AI team. The ideal candidate comes from a functional background, brings strong communication and collaboration skills, and is comfortable working in a fast-paced, high-demand environment. A strong curiosity for AI is important, including exposure to AI tools or initiatives and the ability to think conceptually about how AI impacts workflows and user experience (e.g., simple UI or input-level improvements that enhance outcomes) Key Responsibilities Backlog & Requirements Management • Partner with the Product Manager and Business Relationship Manager to manage a high volume of incoming requests • Refine, prioritize, and groom the backlog to ensure items are actionable and aligned to business value • Translate ambiguous business needs into clear, structured requirements with defined acceptance criteria • Ensure all work is properly prepared and “ready for development” QA & User Acceptance Testing (UAT) • Support and coordinate User Acceptance Testing (UAT) with business stakeholders • Validate that delivered solutions meet business requirements and expected outcomes • Identify gaps, defects, or misalignments between requirements and final builds • Work closely with developers to document, track, and resolve issues • Ensure business sign-off prior to production release Issue Investigation & Data Analysis • Investigate and trace user-reported issues to determine root cause • Review logs, dashboards, and reports to validate and diagnose problems • Conduct basic SQL queries to extract and validate data when needed • Use existing tools and insights platforms to analyze system behavior and performance AI & Product Support • Collaborate with developers to support AI-driven solutions (including GPT-based tools and platforms) • Help ensure data inputs are structured, accurate, and aligned to use cases • Provide feedback on AI outputs and recommend improvements to responses, workflows, and usability • Contribute ideas for simple UI/UX enhancements that improve user experience and adoption Stakeholder Engagement • Act as a liaison between business units and the Enterprise AI team • Work directly with stakeholders to clarify needs, set expectations, and align priorities • Communicate findings, recommendations, and testing results clearly and effectively Qualifications & Skills Core Experience • Experience as a Business Analyst or in a functional, stakeholder-facing role • Strong experience managing requirements and working with a high-volume backlog • Hands-on experience with QA and/or User Acceptance Testing (UAT) processes Technical & Analytical Skills • Basic SQL knowledge for simple data extraction and validation • Experience working with dashboards, reports, or structured data outputs • Strong analytical and root-cause problem-solving skills AI & Technical Curiosity • Interest in AI-driven solutions and how they apply to business workflows • Exposure to AI tools, platforms, or initiatives (conceptual or hands-on) • Comfortable experimenting with AI tools and understanding how small changes (inputs, prompts, or UI adjustments) impact outcomes Soft Skills (Critical for Success) • Strong communication skills and ability to engage both technical and non-technical stakeholders • Highly collaborative with a positive, adaptable personality • Comfortable working in fast-paced environments with shifting priorities • Ability to bring structure to ambiguity and push clarity in requirements